NORSTAR 616 Long Pause after dialing on all outbound CO calls

[ronaldjamesh]

My customer has an older Norstar 616 system and is experiencing a 10-15 second pause after dialing on every outbound call. These are Time Warner cable POTS lines. They dial, then wait and wait then the call starts ringing. I made test calls from the demarc and the calls go through fine. This is happening on all five CO lines.
Is there a programming change I can make or is the KSU on it's last legs? Thanks!

 

[PERRYPJ]

Make sure that your Trunks are set to DTMF

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[allworxguy]

Yep this system is dialing pulse (the default setting). There must have been a defaulting of the system from a power failure at some point.

Marv

http://www.telemarv.ca

 

[PERRYPJ]

That's what I'm thinking

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[ronaldjamesh]

Appreciate the advice. Yes it did lose power and defauled the programming. I reprogrammed the switch and probably forgot to set the DTMF.
I will be going out later today to check.
Thanks!

 

[ronaldjamesh]

Thanks again guys. I finally made it back out to program the lines for DTMF and that took care of the problem.