ChasesGrandpa
Technical User
I am really frustrated! I am trying to fix my daughter’s PC. It is an E-Machines unit. They ship with IRC enabled. She did not have any virus protection, or not enough.
When I got it, it would not function except to display a “security center” window saying a virus was detected and click on this link. I removed the disk and installed it in my PC as the second, non-booting disk. I used Norton Symantic Endpoint Protection to remove about 10,000 risks.
I reinstalled the disk in my daughter’s PC, but it would not run exe files. It would display a window prompting for an application to open the program. Regedit.exe was no help. I found an exefix.com program to fix that.
So I turned off system restore and ran Norton, Microsoft Windows Malicious Software Removal Tool, Malwarebytes Anti-Malware, and Registry Repair Wizard 2009 multiple times. I disabled Norton when running the MS and MB scans.
I have never been able to use the safe mode. I press F8 and get an options menu. If I select anything except Normal boot, it lists a lot of file names, the screen goes blank, I get the E-Machines splash screen, then “We apologize for the inconvenience, but Windows did not start successfully.” The only choice that “works” is the normal boot.
The more I work, the less progress I seem to make. Now my 2 USB flash drives don’t work in her PC. So I try looking at the device manager, but it is only a blank white window. Fortunately, the SD card works. Norton no longer responds to requests for a quick or a full scan. And I can’t install or uninstall Norton because the “Windows installer service could not be accessed”.
Thanks for reading my post. Any suggestions would be appreciated.
When I got it, it would not function except to display a “security center” window saying a virus was detected and click on this link. I removed the disk and installed it in my PC as the second, non-booting disk. I used Norton Symantic Endpoint Protection to remove about 10,000 risks.
I reinstalled the disk in my daughter’s PC, but it would not run exe files. It would display a window prompting for an application to open the program. Regedit.exe was no help. I found an exefix.com program to fix that.
So I turned off system restore and ran Norton, Microsoft Windows Malicious Software Removal Tool, Malwarebytes Anti-Malware, and Registry Repair Wizard 2009 multiple times. I disabled Norton when running the MS and MB scans.
I have never been able to use the safe mode. I press F8 and get an options menu. If I select anything except Normal boot, it lists a lot of file names, the screen goes blank, I get the E-Machines splash screen, then “We apologize for the inconvenience, but Windows did not start successfully.” The only choice that “works” is the normal boot.
The more I work, the less progress I seem to make. Now my 2 USB flash drives don’t work in her PC. So I try looking at the device manager, but it is only a blank white window. Fortunately, the SD card works. Norton no longer responds to requests for a quick or a full scan. And I can’t install or uninstall Norton because the “Windows installer service could not be accessed”.
Thanks for reading my post. Any suggestions would be appreciated.