No incoming caller ID on IP500 with 2 Analog Lines

[IPONEWBIE1]

Something so simple has got me racking my brain to figure this out. I just relocated a IP500 from a T-1 to a ATM-4. If your wondering why such a change they made a major downsize. I am only using 2 analog ports the other two (3,4) are set to "out of service"

There is no incoming caller ID. I have not physically checked at the demarc since I wanted to do all checks remote before rolling a truck but they had Bell out there and confirmed there was caller id at the demarc so I will accept that for now.

I have tried "loop start ICLID" and "loop start" with "long CLI" checked and un checked. I am still not getting any caller id.

**********PASTE OF THE CALL FLOW
Asterisks used to replace identifying information


387233mS PRN: Monitor Started IP=192.168.1.10 IP 500 4.0(7) ************
(IP Office: Supports Unicode, System Locale is enu)
387233mS PRN: LAW=U PRI=0, BRI=0, ALOG=4, ADSL=0 VCOMP=4, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) CALLS=0(TOT=0)
387235mS LIST2: IFACE(4) "LAN1","LAN2","DialIn","RemoteManager"
391233mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
391233mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
391233mS PRN: +------------------------------------------------------------
391233mS PRN: + Slot 1: Base CARRIER Board=0x03 PLD=0x30
391233mS PRN: + CARRIER/ATM4 is supported
391233mS PRN: +------------------------------------------------------------
391233mS PRN: + Slot 2: Base VCM32 Board=0x05 PLD=0x11
391234mS PRN: + Mezzanine NONE
391234mS PRN: +------------------------------------------------------------
391234mS PRN: + Slot 3: Base DIGSTA8 Board=0x12 PLD=0x06
391234mS PRN: + Mezzanine NONE
391234mS PRN: +------------------------------------------------------------
391234mS PRN: + Slot 4: Base PHONE8 Board=0x03 PLD=0x03
391234mS PRN: + Mezzanine NONE
391234mS PRN: +------------------------------------------------------------
391235mS PRN: +++++++++++++++++ END OF LIST OF MODULES +++++++++++++++
407183mS RES: Fri 3/9/2010 08:37:47 FreeMem=80812220(4) CMMsg=2 (3) Buff=200 974 1000 7198 5 Links=1067
413528mS CMLineRx: v=1
CMSetup
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
Called[] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[] Type=Unknown Plan=Unknown Pres=NAInterworking (2)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=1
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceAlogTrunk type=0 number=1 channel=0 gain=0
413528mS CD: CALL: 1.2.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (0.1) Bend="" [] (0.0) CalledNum= () CallingNum= () Internal=0 Time=2 AState=0
413529mS CMTARGET: 1.2.1 1 Alog Trunk:1: LOOKUP CALL ROUTE: type=0 called_party= sub= calling= in=1 complete=1
413529mS CMTARGET: 1.2.1 1 Alog Trunk:1: SET BESTMATCH: length 0 vs -173151048 match= dest=VM:*********
413529mS PRN: CheckMandatoryRecording() ep=1.2.1 1 Alog Trunk:1
413529mS CMTARGET: 1.2.1 1 Alog Trunk:1: LOOKUP INCOMING CALL ROUTE:1, calling party is . Using destination VM:**********
413529mS CMTARGET: 1.2.1 1 Alog Trunk:1: ADD TARGET (N): number=VM:********** type=0 depth=1 nobar=1 setorig=1
413529mS CMTARGET: 1.2.1 1 Alog Trunk:1: FoundKnownSystemTargets VM:**********
413530mS CMTARGET: 1.2.1 1 Alog Trunk:1: ADD VOICEMAIL TARGET
413530mS CMTARGET: 1.2.1 1 Alog Trunk:1: ADD VOICEMAIL TARGET: SUCCEEDED




If anyone has any suggestions I would greatly appreciate it.

thank you

 

[hairlessupportmonkey]

I think the only way to truly resolve this is to go to site with a CLI capable handset and see it for yourself.

 

[IPONEWBIE1]

Yep, I thought the same thing but was trying everything to save rolling a truck.

 

[DanACS]

did the person who ordered the new line request this feature when ordering?

 

[IPONEWBIE1]

Yes they did and they even had bell go out there. Bell says there is CLID at the demarc