No CLID on T7316E

[babajoe]

Hi, everybody. I have a BCM400 with 8 GATM8 modules and 2 DSM+. The problem is that one T7316E doesn't receive the CLID of an incoming call. I bypassed the BCM and tested the analog line and Bell does send the CLID info. I checked the configuration on the BCM (Caller ID Set) and it is OK. The thing is that after a reset of the BCM, the problem disappears. I would appreciate any help.

 

[atcom]

Is there any chance the user is turning on Static Time & Date?

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http://www.atcomsystems.ca

 

[babajoe]

I cancelled the static time&date, but it did not solve the problem. Thanx for the tip, though.

 

[babajoe]

Could the GATM8 in question be the problem?

 

[telcodog]

Seeing that the trunk module is an analog device, I will assume that you have the trunks ringing directly on the sets. To get CLID to display, I do believe that those trunks must be set to ring and appear.

You didn't specify on your original post so it's just a thought.

 

[cook1082]

Do you get it after you answer the call. And if it does ring you have to set it up in the telco section or the phone - feature assignment - and program the line THAT RINGS ON THE PHONE to Y for CLID. If it does not ring you wont get pre answer CLID.

 

[babajoe]

Thanks for the suggestion Telcodog, but the settings on the BCM are OK: appr&ring and CallerID Set is checked.

Cook1082: I do not get CLID even after picking up. I will check the telco section of the phone.

 

[cook1082]

You should still get it after answer.If you know it's not the phone that is the problem move it to another port.

 

[babajoe]

I have already added another phone to the line in question and set it to appr&ring with CLID checked (the phone was on a different port) but no CLID was received.

 

[DocVic]

Caller ID is the data (screach) between the first and second ring from the CO. Could you users be picking up the call before the second ring? Put a butt set on the line and listen.

DocVic
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