No CDR record generated if Authorization Code Used

[ip22222]

Hello,

CDR is working fine, except if I place calls using an Authorization Code, no CDR records are generated. I am placing calls between PBXs, routed via ARS. If I place the calls without an Auth Code, I get CDR records. If I place calls with an Auth Code, the calls go through fine, but I get nothing for CDR. What am I missing?

Any help would be appreciated... thank you!

 

[AvayaTier3]

change trunk-group 26 Page 1 of 22
TRUNK GROUP

Group Number: 26 Group Type: co CDR Reports: n


Make sure the trunk-group used when using auth codes has CDR Reports: y



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[ip22222]

thanks for the reply... but that field is set to "y" already for all of my trunks.

 

[AvayaTier3]

what cm software version? could be a patchable bug.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[ip22222]

I'm running 5.1.2.