No audio and video with Equinox / IX Workplace 2

[bdeltp]

There are various topics that deal with this subject.
I found a post of Intrigant that looked well thought out, but the configuration didn't work.

I am working on a Server Edition.
I have voluntarily changed the SIP ports to 6060 and SIP-ssl to 6061.

In my firewall, I created redirects of all RTP ports (40750-50750) + SIP (6060-6061) to the IPO Server.

Remotely or in the local network, applications (windows + android) are connecting
(I added ssl certificates on 2 clients).
I have presence as well as signalisation.

However, I don't have any audio or video at all (black screen).

In the screenshot of the monitor below, we see that 0 octets are received or uploaded ...

For information, I don't have provider sip, because according to my way of thinking, we use a 100% web service and it isn't necessary to have a provider in this case. Maybe I'm wrong. Same, no STUN server configured. Also, all users are Power user licenced.

How to solve this problem ?

 

[bdeltp]

Problem solved. The gsm operator is not transmitting the correct codecs

 

[MisterRobot_imported]

you was using a GSM hotspot for reaching internet?

 

[MisterRobot_imported]

you changed the codec on IP office for solving this issue ?

 

[MisterRobot_imported]

you did not using ASBCE ?

 

[bdeltp]

I fell back on this problem.
And in fact, having activated the option VOIP > "Allow Direct Media Within NAT Location", I freed myself from the operator.
So the problem is not solved.

There, I think it is a SIP protocol problem.
Look at Kyle555's answer.
On my demo, I applied these ports and since then, my installation is functional.

But in production, with fws and others devices, I can't achieve the same process.

@MisterRobot, no change of codecs, and no using ASBCE anymore

 

[bubble727]

Hi bdtp

Are you saying that you have this working now? I am testing IX Workplace on my iphone for a customer and I have no audio both ways if connected to 3g/4g network. If I connect remotely via my house wifi or my office wifi I have 2 way speech. I'm using ports 5061 and 411 plus RTP ports, do I need to change TLS port to 6061 and forward on the firewall?

Any help would be appreciated.

 

[bdeltp]

@bubble727,

No, it doesn't work at all from 3g/4g mobile networks.
In fact, I thought it worked because I had the System > VOIP > "Allow Direct Media Within NAT Location" option activated.
According to the documentation, this option allows the voice to work between applications from the same public IP address.

It is nevertheless incredible that Avaya doesn't leave us a methodology to apply to make this terrible application to work ....

 

[bdeltp]

@MisterRobot or @bubble727, have you found a solution ?

 

[janni78]

Is it working from any remote NATed network?
You're saying it doesn't work from 3g/4g, but it might be your provider that doesn't allow it.

Also you need a SIP trace to see what's actually happening and why it isn't working.

"Trying is the first step to failure..." - Homer

 

[bubble727]

Hi @bdtp & @janni78

I have not found a solution to this issue. I have speech both ways when connected to an external WiFi ie home but again over 3G/4G no speech whatsoever. I’m starting to think it could be something to do with the customers network. They have a Cisco Meraki Firewall as well as Meraki POE Switches.

Would Monitor point me in the direction or more likely Wireshark?


Thanks

 

[janni78]

Monitor is always the first place to start.

The customers network shouldn't be an issue if it works from other external locations, it shouldn't know the difference if it's your home or from a mobile network.
It is a possibility that the mobile provider is causing the issue since they will usually NAT all mobile data and might block something they don't think should be used.


"Trying is the first step to failure..." - Homer