No answer time

[JuanMellado]

Hi everybody

I am new in the avaya world. Now i have an Avaya ip500 V2, but when i dial some wrong number or extension or when i finish the call i get 60 seconds of tones, the question is, how can i reduce this time?.

Regards

 

[headcase69]

what release/version of IPO are you running?
what type of phones are you using?

 

[JuanMellado]

Thanks

IPO 8.1
Phone 1616L, 1608L,4602 and 2420.

 

[intrigrant]

Disconnect/hang up the phone.

 

[JuanMellado]

thanks intrigant i know that, but i would like to know how to set up in the IP Office Manager in order to do automatically.

 

[intrigrant]

It is a build in fixed time whach cannot be changed.
And I meant : why would you like to change that if you can just disconnect the call or hang up the phone?

 

[derfloh]

For me it would make more sense to go on hook automatically if IPO recognizes the call disconnect state. Every cheap cell phone does the same. It must be possible - if Avaya wants it - because the phone shows disconnect in it's display when the opposite party ends the call.