No access to Element Cut-Through on SMGR

[TriniTech87]

Hi Guys

I have encountered a really odd issue on SM
When trying to access Element Cut-Through we are getting this coming up

Some internal error has occurred in the service. Please contact the support team.

This one is bugging me because I'm not seeing anything on Google

 

[jtc22]

Are you able to login to the CM directly using the credentials configured in the System Manager inventory for CM?

 

[kyle555]

What version are you running for SMGR? What if you enable telnet in CM and have SMGR telnet to CM instead of SSH?
I recall an old bug in ASA 6.0 where it would never update the SSH key if it changed and never let you connect again.

You can still test out telnet between the two and see if it's an SSH problem or not.