NIght Service with a button 1

[Vmail]

Can you easily have the IPO 412 version 3.0 with VMPRO, have a button on the console that if pressed goes to a night greeting with prompts? Why is this so difficult to do? Anyone have good luck with this? What or how did you do it?

Thanks again,

Vmail

 

[bwilch]

It depends on how your have your incomming calls setup. You could create a hunt group which has a "night service" button on the console. Set it to go directly to voicemail and setup your auto attendant in there.

 

[Telecomboy]

I have set this up using a forward button. You basically forward the console calls to a short code that sends it to the Night Attendant at night (or whenever you want) and then unforward them in the morning. It works well, but you don't get a visual indicator of when it is in night service. You will, however, get the confirmation tone letting you know they have been forwarded/unforwarded.

 

[Vmail]

Telecomboy, what if we set the forward unconditional on a button and have her press this? It will stay light correct?

 

[Raffles666]

One way I did this was to create a shortcode to set/unset a user variable in VMPro. If set - it's day - if un-set - it's night (complete with voice prompts to inform the 'user' of the state).

To put it on a button - just put the s/c under it.




Old school Alchemy engineer - trying to keep up with the times