Night Service Voice Mail not picking up on all lines

[marcy7154]

We have a Partner 18D Voice Messaging system, Release # ACS R3.0.3 CO1. We had a power outage but were lucky in that everything works fine except for this problem.

When our Night Service button is on and a call comes in, only Line 1 will pick up and play our recorded message. The other 2 lines just ring. Is there something that can be done to rectify this? I've read over the forums, but not knowing the technical lingo, it looks like there are several things that I could try. Thanks in advance!!

 

[exsmogger]

Go into Partner programming and check procedure #206, Group 7. Make sure lines 02 & 03 are assigned.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[marcy7154]

Checked it, line 1 was assigned, line 2 was not so I dialed 2 to assign it, then when I tried to assign line 3, a message came up in the display saying VMS Line Cover and wouldn't let me do anything further. Line 2 and 3 still won't pick up.

 

[exsmogger]

You should dial 1 to assign the line. Is line 3 a private line? That's usually the case when a line is set for VMS Cover. If not, dial 1 to assign this line as well.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[marcy7154]

Sorry, I didn't explain it fully. This is what I did

Feature 00
Left intercom left intercom

#206
7 (group number)
1 (incoming line)
1 (assigned)
Next Item
2 (incoming line)]
1 (assigned)
Next Item
3 (incoming line)
1 (assigned)
Feature 00

However, it didn't work and lines 2 and 3 ring instead of voicemail picking up.

 

[exsmogger]

Check #507, Hunt Group Schedule. If your lines only answer when the night button is on, then assign Night Only (3) to lines 02 & 03.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[marcy7154]

I can't get to the point where I would change 1 Always, 2 Day Only or 3 Night Only.

Feature 00
Left Intercom Left Intercom
#507
2(line number)
Can't go further
It just beeps a long beep, same if I try with line 3
Do I need to do line 1 first?

also, I don't understand your statement above, "If your lines only answer when the night button is on". Line 1 answers when the night button is on but line 2 and line 3 don't.

 

[exsmogger]

When you enter line numbers it should be 01, 02, 03 etc.

I was asking if the voicemail only answers when the night button is turned on, or does it answer all the time whether the night button is on or off?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[marcy7154]

YAY IT WORKED!!!! I am happy dancing in Connecticut!! Thanks Brian for your patience, I do so appreciate it!

Marcy