Night service on embedded vm

[MrBob622]

Can you make an embedded voice mail system on version 4.05 run by a schedule to turn on for the night and also have button control? I need to be able to have the night AA run by a schedule, but also be able to override that schedule if they are working late or go home early. Can this be accomplished with the embedded voice mail?

 

[Gibsonic]

i can't speak for 4.0 but the "typical" set of features for embedded says you should apply the time profile at the ICR level which gives you no flexibilty for a manual button...

I have an idea for you but i need to know what the ICR is setup like. What is the destination of the ICR? Embedded AA or some user or hunt group?

I just finished a site where they wanted calls to be answered first by a group but if they got busy or at the end of the day they wanted a manual button to send calls to the AA. I ended up using a huntgroup out of serivce with the AA as the fallback in the ICR.

Something along these lines should work for you. If you provide more info i can map it out for you.

 

[MrBob622]

What is setup now is the ICR has the night service schedule for the night AA to come on at night. There is a button the put a phone to set the destination, which is a hunt group, to out of service with the out of service fallback group going to the night aa. Now they want to be able to also have the ability for the phones to ring after hours if working late and not to the night aa with keeping the schedule. Can this be done?

 

[jamie77]

Sounds like a job for VM Pro

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!