Night service help!!!

[beachjklivin]

Hi all, I was called out to a bank that had their 8X24 5.1 defaulted. I was able to get everything back in place except there night service. All lines ring to one main phone and a operator directs calls from there. She had a night service button on her phone. She stated she would put line 1 on hold and then hit night service button and leave line one on hold all night till she came back in. She stated that was way she has done it for years. I was able to get night service button back, I just can't seem to get all calls pointed to AA #1 greeting when night service is enabled. Any suggestions? One caveat- early software, 5.1

 

[phoneguy610]

There is a little more to setting up night servic.e then programming a button

See this thread:

http://www.tek-tips.com/faqs.cfm?fid=3717

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS

 

[beachjklivin]

I realize that. That is why I came to the experts. However, the link sent doesn't fit my software. I have A. configuration B. general admin C. Copy sets D. Maintenance. I assume I need to do something in services under general admin. Unfortunately for me, I am a young guy with modern system expertise trying to teach myself these older systems, due to multiple retirements in the past few weeks. I appreciate anything anyone can pass my way.

 

[misseditbythatmuch]

http://tek-tips.com/viewthread.cfm?qid=1563129

 

[norstarboy125]

On that older software you need to make the extra dial extension the vmail dn and obviously set up the control set for the lines etc.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[beachjklivin]

Thanks guys for the tips, come wed. Morning we will try these out

 

[beachjklivin]

The tips worked to near perfection. Thanks guys!