Night Service Coverage problem

[mark5830]

When in Night Service I am using a LDN 5100 to direct calls to a vdn 8298 which routes calls thru vector 3. When dialing an extension from this vector while in night service the extension does not go to the voicemail coverage path. How do I get my extensions to forward to voicemail in this scenario. My Audix voicemail extension is 5275.

 

[koglass]

Have you tried a messaging step in the vector for the mailbox number?

 

[Stinney]

Make sure the line that routes to the extension has "with coverage" set to "y

 

[mark5830]

Stinney coverage is set to yes. koglass I am not really dealing with one particular mailbox it is when calls are transfered to any extension in the system calls do not go to the coverage path of the extension.

 

[Stinney]

Can you post the vector?

 

[mark5830]

First step is to play annoucement 8200 expect 1 digit
Goto step 10 if digit = 1
Goto step 11 if digit = 2
Goto step 12 if digit = 0
step 10 route to digits 5276 if digit =1 (dial by name mailbox)
step 11 route to digits 8299 if digit =2 (vdn 8299 routes to vector 2 which plays an annoucement 8201 please enter your parties 4 digit extension number)

 

[Stinney]

Need to know what vector 2 does. Should be a simple collect 4 digits after announcement, then route-to digits with coverage set to yes.

 

[mark5830]

Thanks Stinney, I got the solution I had to change my night destination to voicemail and setup a mailbox 5100, used this mailbox as my night automated attendant with all the same options as my vector 3.

 

[Stinney]

You can do it this way, but you should be able to do it in a vector as well, by routing to dialed digits with coverage set to y.

Glad you have another solution.