Newb alert... Do I have a Norstar? 1

[KarlWhite]

We have just inherited a Nortel phone system with zero documentation. I have managed to configure pretty much everything we've needed based on googling for Nortel norstar/meridian programming codes, etc.

However (now don't laugh) I still have no idea what the system is that we have. It uses a Norstar 180 voicemail server, T-series phones (a T7316 and a bunch of T7208's), and has a big box simply labelled "Central Control Unit".

Can anybody hazzard a guess as to what system model this is? And therefore, what documentation I should be downloading from the nortelnetworks site?

 

[TRONIC1]

Hi Karl,
Sounds like you have quoted the voicemail part number, but the voicemail must be hooked up to a phone switch. Look for something like Compact ICS, Modular ICS, 8x24 or 6x16, something along those lines. Also it would help to know the level of software your switch is using when it comes to purchasing doc's for your switch, but DO NOT remove the software with the switch powered up. The Nortel part numbers usually start NT---------.

I'd rather have a bottle in front of me than to have a frontal lobotomy

 

[thephoneboy]

One thing you can consider doing is looking at the phone system on the wall. Doing a google searc for Nortel MICS. When you get some hits. Look at some of the web sight that sell the systems. They usually show pictures beside the products. How many phone you have and how many lines you hvae may narrow down the answer. The fact that you are using T7316 phones. means that some of the phones are not but a couple years old. I have never seen a Nortel system taht has Central Control Unit stamped on it. I have never heard of a Nortel 180 server. I doubt that this is a nortel product. The MICS, CICS and The BCM are what I would search for to see pictures.

Good Luck

Sincerely, thephoneboy

 

[KarlWhite]

I was a bit wrong about the nortel 108 server. It is actually a Nortel StarTalk 180 voicemail server, as seen on this site:

http://www.telephonemagic.com/norstar-startalk-flash-voicemail.htm

As far as the central control unit is concerned, I haven't seen an exact picture of this unit, but as it is BT branded, it may not be exactly the same box as an unbranded unit.

It has ports for up to 24 internal phones, and supports at least 4 isdn lines. My guess is that I probbaly have a Nortel Norstar ICS 8x24. Does it sound like I'm guessing right?

 

[TRONIC1]

Hi Karl,
From the info your giving, and if the max number of extentions you can have, without a 2 port or 6 port copper expansion card, is 24 then I would have to say yes you have an 8x24.

I'd rather have a bottle in front of me than to have a frontal lobotomy

 

[endlesswinter]

hey karl call a vedor! you've googled for every answer but still dont know where your phone system is locted and what kind it is?. if you dont have the BASIC know how to FIND your system you have no place working on it!

 

[KarlWhite]

Hehe... thanks for the advice endlesswinter, but working on it isn't my problem. I have managed to configure everything we really need without any issues. I just wouldn't have minded knowing what the system was when it was handed to me as a pile of boxes and cables in a cardboard box, if for no other reason than idle curiosity.

(...and besides, it was handed to me with no time or budget for a vendor to get it sorted - and was needed to immediately replace our failing decrepit old system.)