I am an Avaya guy coming into a Siemens ACD setup and am looking for some online reference materials I can use to figure out what is going on with these systems. Any suggestions?
Hi Fred, reference materials on ACD type HiPath Procenter I do not know will be gone to find so easy, until I go to help and to verify inside of the site technician of the Siemens and if to find sending for email, ok? But I recommend you to request consultant Siemens technician to assist it better.
I'm in the same boat as you. 15+ years on Avaya, now also administering HiPath 4000's and HiCom 300's. It's a different world, but I'll help you if I can. Feel free to drop me any questions.
Second that, much different world.... I am trying to drill down on how the Acceptance and Distribution feature works in Hi Path Pro Center, we are having issues with a call type not being distributed favorably among 2 sites. We term 100% of volume to one site to avoid being hit with higher per minute fees from AT&T, but that site is always sitting pretty while the 2nd site's CSLs usually tank. Any ideas where I could look to find out exactly how this feature works?
Going on to the 9th day without a response from Siemens on my request for technical assistance, I have done one to several call backs everyday since I opened it. This is painful, I can't believe I am saying this, but I miss Avaya tech assistance; the first word out of their mouth was usually a dollar amount, but at least I got to talk to someone....
We are a Call Center running on a Siemens HiPath 4000 and I have been waiting for a return call since May 17th. I tried calling Siemens Corporate and they have not returned the call also! I am doing my part to spread the word unfavorably about Siemens! I know of one sale I have already cost them!
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