New cards not working in CS1000 4.5

[M1north]

We added 2x new cards to our system and they dont seem to work properly.

You can IDC the card and it shows XMI001 + XMI002 when you re-seat it but anytime you plug in a 3900 phone the light flashes and no screen or dial tone.

Any ideas? Ive checked the cables and swapped cards.

No clue??

 

[GHTROUT]

Try plugging a known working card in where you are trying the new cards and see if that works.

Take the suspect cards and plug them in where known working cards were and see if that works.

Those two steps just isolated the problem.

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[M1north]

Well, the analog card wont give dialtone and I kow both cards work.

I`m thinking its a superloop and DTR programming issue??? Do I have to add the card slots to the superloops or something?

Here is my LD 20 stat:

REQ: STAT

000 = SUPER LOOP
000 DSBL 000 BUSY
004 = SUPER LOOP
000 DSBL 000 BUSY
008 = SUPER LOOP
000 DSBL 000 BUSY
012 = SUPER LOOP
000 DSBL 000 BUSY
016 = SUPER LOOP
000 DSBL 000 BUSY
001 = PRI TRK LOOP
00 DSBL 00 BUSY NPR301
029 = CNFC LOOP
00 DSBL 00 BUSY NPR302
030 = CNFC LOOP
00 DSBL 00 BUSY NPR302
031 = CNFC LOOP
00 DSBL 00 BUSY NPR302
032 = SUPER LOOP
DSBL NOT RESPONDING
036 = SUPER LOOP
DSBL NOT RESPONDING
040 = SUPER LOOP
DSBL NOT RESPONDING
032 = SUPER LOOP
DSBL NOT RESPONDING
048 = SUPER LOOP
000 DSBL 000 BUSY
062 = CNFC LOOP
DSBL NOT RESPONDING NPR302
000 = TDS TDMF LOOP
00 DSBL 00 BUSY
NPR504 063

064 = SUPER LOOP
DSBL NOT RESPONDING
068 = SUPER LOOP
DSBL NOT RESPONDING
072 = SUPER LOOP
DSBL NOT RESPONDING
094 = CNFC LOOP
DSBL NOT RESPONDING NPR302
095 = CNFC LOOP
DSBL NOT RESPONDING NPR302

Also, how would I program the DTR for second shelf..what loop?

.STAT 0
00 DSBL 00 BUSY TDS
00 = IDLE (DTR)
01 = IDLE (DTR)
02 = IDLE (DTR)
03 = IDLE (DTR)
04 = IDLE (DTR)
05 = IDLE (DTR)
06 = IDLE (DTR)
07 = IDLE (DTR)

 

[mlgmartin]

Analog line card is for analog phones. Digital line card is for digital phones like 3900 series. Have you programmed the 32 (16x2) TNs?

 

[GHTROUT]

LD 20 STAT? 3900 phones into an analog card? 32 TNs?

My guess is these card slots are not programmed, or not programmed to match the card, or not programmed to match the phone type, or might not even be line cards at all.

This is where I would start... Put the cards back in the box, flash the lights, open the boxes and pretend you are starting from the beginning.

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[M1north]

I have 2x seperate cards that I have installed. One is Analog and one is Digital. I programmed 2 sets on each card (2x 500 sets on Analog + 2x 3900 sets on digital card).

The slots that arent working are slots 19 + 20. These have never been used before.

I have tried swapping the digital card with another known good card and same issue.

The analog ports dont give dialtone but when you call the extension and have a toner on the TN it flashes (getting ring pulse).

I think the analog issue may be due to the DTR not programmed on the expansion shelf. I also am thinking the loop might not be mapped to slot 9 and 10 in the expansion shelf.

Any takers?

 

[bhassell2000]

My first question, since this seems to be a slot issue and not a card issue, is the amphenol cable for slots 19 and 20 in place and secure? Are youi sure yoiu are on the correct place on your frame?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[GHTROUT]

If you have a digital and an analog card that don't work, the DTR is unrelated, since the digital card does not need it. I would not add more complexity to this. Here are some steps:

Do this:
Go to LD 32

.ENLS 0

.ENLS 1

.ENLS 2

If that does nothing, post this:
LD 22
REQ PRT
TYPE CEQU

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[M1north]

>LD 20

PT0000
REQ: STAT 19
00 = UNIT 00 = IDLE (3903)
01 = UNIT 01 = UNEQ
02 = UNIT 02 = UNEQ
03 = UNIT 03 = UNEQ
04 = UNIT 04 = UNEQ
05 = UNIT 05 = UNEQ
06 = UNIT 06 = UNEQ
07 = UNIT 07 = UNEQ
08 = UNIT 08 = UNEQ
09 = UNIT 09 = UNEQ
10 = UNIT 10 = UNEQ
11 = UNIT 11 = UNEQ
12 = UNIT 12 = UNEQ
13 = UNIT 13 = UNEQ
14 = UNIT 14 = UNEQ
15 = UNIT 15 = UNEQ
16 = UNIT 16 = UNEQ
17 = UNIT 17 = UNEQ
18 = UNIT 18 = UNEQ
19 = UNIT 19 = UNEQ
20 = UNIT 20 = UNEQ
21 = UNIT 21 = UNEQ
22 = UNIT 22 = UNEQ
23 = UNIT 23 = UNEQ
24 = UNIT 24 = UNEQ
25 = UNIT 25 = UNEQ
26 = UNIT 26 = UNEQ
27 = UNIT 27 = UNEQ
28 = UNIT 28 = UNEQ
29 = UNIT 29 = UNEQ
30 = UNIT 30 = UNEQ
31 = UNIT 31 = UNEQ
REQ: STAT 20
00 = UNIT 00 = IDLE (L500)
01 = UNIT 01 = UNEQ
02 = UNIT 02 = UNEQ
03 = UNIT 03 = UNEQ
04 = UNIT 04 = UNEQ
05 = UNIT 05 = UNEQ
06 = UNIT 06 = UNEQ
07 = UNIT 07 = UNEQ
08 = UNIT 08 = UNEQ
09 = UNIT 09 = UNEQ
10 = UNIT 10 = UNEQ
11 = UNIT 11 = UNEQ
12 = UNIT 12 = UNEQ
13 = UNIT 13 = UNEQ
14 = UNIT 14 = UNEQ
15 = UNIT 15 = UNEQ
REQ: END
>LD 22
PT2000

REQ PRT
TYPE CEQU

CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
044 048 064 068
072
TDS 000
CONF 029 030 031 062
094 095

 

[M1north]

REQ: IDC 19
=> NT8D02EA 04 NNTM183040U40000000

REQ: IDC 20
=> NT8D09AK 040C3V00000000000000000

REQ: IDU 19 0

NPR503


I also checked the cables and everything looks good!

 

[GHTROUT]

When you built the digital TN, it asked for CTYP - did you respond to that? (with what?) The default (no response to at all) is expected.

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[RickyPone]

You need to verify those 25 pair tails. Trace them hand over hand or put a toner on the frame and wand the amphenols.

 

[bear45]

Move those phones from port 0 to 15 and test. If they work , the top part of each cable on cabnet is not making a good connection.

 

[M1north]

I checked all the cables with a toner and wand. I tried moving the phone to 15,14,13...nothing. I can try and replace the cables or maybe the cabinet has a bad backplane??

I just dont want to do anything major without verify the software first. I just checked and this system has no patches...would that matter?

 

[RickyPone]

Yeah. Put the patches in!

 

[GHTROUT]

Wait a minute... how did you determine there are no patches. It is not LD 22 ISSP. This is the command:

>ld 143
CCBR000
.mdp issp


Besides, there has never been a patch for "Cards Do Not Work" LOL

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[bigindian65]

gene - can you post that one patch to make phones work?

Mato' Was'aka

 

[GHTROUT]

That one is super secret, but here is the ring patch

http://www.ghtrout.com/files/Aries_Ring.mp3

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[RickyPone]

If you used 143 and there are no patches, put them in. You'll have to anyway when you call tech support.

Double check your cables.

 

[mlgmartin]

Use the White-Blue pair if you have programmed the first TN.