Did a search and could not find an answer, so does anyone know if it's possible to show the number the customer called when making menu choices in an ACD environment? I have an Option 61C, Succession 3, but only using basic ACD from the early 1990's..I use CallPilot for my menus - with Application Builder to set them up. I have several recall numbers - toll free --but they may end up in the same queue with the final menu choice. So is there a way to set caller ID to tell what number was called originally? My toll frees are provided by at&t..I have PRIs so ANI is passed...and all TFs are pointed to a 4 digit DNIS. Even if the DNIS showed, that would work. Thanks in advance.