Need to find the product ID on an Avaya CMS system 1

[carlsontech]

can someone tell me how to find the Product ID on an Avaya CMS system?

 

[multibus2]

Product ID not suer what you mean?
Do you mean what version of CMS is installed? if so from a UNIX prompt type pkginfo -x cms

"Been there, done that and got the teeshirt

 

[carlsontech]

There is a product ID number to Avaya hardware, kind of like a serial number. The CMS system will be monitored in the Avaya AIM system but I need to enter a product ID number when adding it.

 

[mojoputter]

You need to call the Avaya CMS group, give them your sold-to and they will give you the product ID.

 

[bettyr]

1. Log into CMS as root2 or cmssvc.

2. To verify that the required packages are installed, enter: pkginfo -x | grep LU

Verify that the following packages are installed:
• LUahl
• LUaot
• LUim
• LUorbutil

3. To obtain the cms version,
enter: pkginfo -x cms

4. To identify the communications port used by the system modem,
enter: tty

Enter the following commands:

cd /opt/cc/aot/data/admin
vi sysSetup.cfg

ProductID - this is the first field in the sysSetup.cfg file. It is a unique system identifier obtained from the database administration group

TelephoneNum - this is the fifth field in the sysSetup.cfg file. It is the telephone number of the Initialization and Administration (INADS) alarm receiver.

ModemPort - this is the eighth field in the sysSetup.cfg file. It is the modem port expressed in numeric form (ttya = 1 and ttyb = 2).

 

[carlsontech]

Thanks for the info, but the field show XXXXXXXX instead of the Product ID number.

 

[multibus2]

It would be as this number is generated by Avaya on provisioning a new system. in other words it is not shipped witb the system rather it added when the system is comissioned. If this was not done by Avaya as a direct sale/install AOM would not be setup.

"Been there, done that and got the teeshirt

 

[EA6BMECH]

So how do you get to a unix prompt???