NEED HELP to LINK AVAYA IPO with NEC Topaz

[ipoman1234]

Hey Guys,

I tried to link IP Office with NEC, All the systems (Ip Office And NEC Topaz) are in same network (Connected by MPLS)
I did the configuration in AVAYA IPO but always when i am pressing extn number then "Number Busy" is appearing on the phones Disply.
NEC Topaz Extn Seriese starts with 3,
created One H323 line and given NEC Topaz IP as Gateway IP Adress
Configured Incoming and Outgoing Group ID as 4, also configured short code as 3N Dial N 4
and configured Incoming call route.



SysMon TRACE:
enu
1643419mS PRN: 165: Digit Pressed 3
1643421mS CMExtnRx: v=165, p1=0
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[165] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Extn165
1643422mS CMTARGET: 0.1011.0 4 Extn165.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=165 dir=out complete=0 ses=0
1643422mS CMTARGET: 0.1011.0 4 Extn165.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
1643423mS CMExtnTx: v=165, p1=0
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
BChan: slot=20 chan=8
Timed: 17/07/13 12:27
1643423mS CMExtnRx: v=165, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
1643424mS CD: CALL: 0.1011.0 BState=Idle Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="" [] (0.0) CalledNum=3 () CallingNum=165 (Extn165) Internal=1 Time=5 AState=Dialling
1643711mS RES: Wed 17/7/2013 12:27:44 FreeMem=72203420(2) CMMsg=2 (2) Buff=200 958 999 7470 5 Links=2611
1643711mS RES2: IP 500 5.0(26) Tasks=33 RTEngine=0 CMRTEngine=0 Timer=39 Poll=0 Ready=1 CMReady=1 CMQueue=0 VPNNQueue=0 Monitor=1
1644423mS CMTARGET: 0.1011.0 4 Extn165.0: TimerExpired cause=CMTCDelayedProcessing
1644423mS CMTARGET: 0.1011.0 4 Extn165.0: LOOKUP CALL ROUTE: type=100 called_party=3 sub= calling=165 dir=out complete=0 ses=0
1644423mS CMTARGET: 0.1011.0 4 Extn165.0: ADD TARGET (N): number=3 type=100 depth=1 nobar=1 setorig=1 ses=0
1644424mS CMTARGET: 0.1011.0 4 Extn165.0: SYS SC: 3 2 sc=type=Dial code=3N, num=N callinfop->sending_complete=0 secondary_dialtone=
1644424mS CMARS: FindActiveARSByGroupID GroupID=4 - Not Found
1644424mS CMLRQ: FindActiveLRQByGroupID GroupID=4 - Not Found
1644425mS CMMap: a=6.1 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 4
1644427mS CMTARGET: DIAL LINE: 4 GROUP = 4 SUCCESS = f5555350
1644427mS CMTARGET: 0.1011.0 4 Extn165.0: CancelTimer CMTCDialToneTimeout
1644427mS CMTARGET: 0.1011.0 4 Extn165.0: INITIAL TARGETING SUCCEEDED
1644427mS CMTARGET: 0.1011.0 4 Extn165.0: GetNoAnswerTimer:15
1644429mS CMLineTx: v=17
CMSetup
Line: type=IPLine 17 Call: lid=0 id=1013 in=0
Called[] Type=Unknown (0) Reason=CMDRdirect Calling[165] Type=Unknown Plan=Unknown
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIECallSignalChannelData (8) unknown
Display [Extn165>]
Timed: 17/07/13 12:27
Locale: enu
1644429mS CD: CALL: 0.1011.0 BState=Idle Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="Line 17" [Line 17] (0.0) CalledNum=3 () CallingNum=165 (Extn165) Internal=0 Time=1010 AState=Dialling
1644430mS H323Evt: v=0 stacknum=17 State, new=NullState, old=NullState id=-1
1644431mS H323Evt: v=0 stacknum=17 State, new=Initiated, old=NullState id=1013
1644571mS H323Evt: v=0 stacknum=17 State, new=NullState, old=Initiated id=1013
1644572mS CMLineRx: v=17
CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=1013 in=0
Cause=17, User busy
1644573mS CMTARGET: 0.1011.0 4 Extn165.0: CancelTimer CMTCNoAnswerTimeout
1644575mS CMLOGGING: CALL:2013/07/1712:27,00:00:00,000,165,O,,3,Extn165,,,0,,""n/a,0
1644575mS CD: CALL: 0.1011.0 BState=Disconnecting Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="Line 17" [Line 17] (267.1) CalledNum= () CallingNum=165 (Extn165) Internal=0 Time=1156 AState=Dialling
1644575mS CD: CALL: 0.1011.0 Deleted
1644579mS CMMap: a=6.1 b=0.0 Mapper::FreeCodec freed CMRTVocoder resource busy 0, total 4
1644580mS CMMap: a=20.8 b=0.0 B1
1645080mS CMMap: a=20.8 b=0.0 B0
1645580mS CMMap: a=20.8 b=0.0 B1
1645895mS PRN: 165: Digit Pressed 0
1645895mS CMExtnRx: v=165, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
1646080mS CMMap: a=20.8 b=0.0 B0
1646220mS PRN: 165: Digit Pressed 0
1646220mS CMExtnRx: v=165, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
1646580mS CMMap: a=20.8 b=0.0 B1
1647080mS CMMap: a=20.8 b=0.0 B0
1647580mS CMMap: a=20.8 b=0.0 B1
1648080mS CMMap: a=20.8 b=0.0 B0
1648580mS CMMap: a=20.8 b=0.0 B1
1649080mS CMMap: a=20.8 b=0.0 B0
1649580mS CMMap: a=20.8 b=0.0 B1
1649711mS RES: Wed 17/7/2013 12:27:50 FreeMem=72213316(2) CMMsg=2 (2) Buff=200 958 999 7470 5 Links=2611
1649711mS RES2: IP 500 5.0(26) Tasks=33 RTEngine=0 CMRTEngine=0 Timer=40 Poll=0 Ready=1 CMReady=1 CMQueue=0 VPNNQueue=0 Monitor=1
1650080mS CMMap: a=20.8 b=0.0 B0
1650580mS CMMap: a=20.8 b=0.0 B1
1651080mS CMMap: a=20.8 b=0.0 B0
1651109mS CMExtnRx: v=165, p1=0
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1011 in=0
1651110mS CMTARGET: 0.1011.0 -1 BaseEP: ~CMTargetHandler f5556b18 ep f555d8d4
1651111mS CMMap: a=20.8 b=0.0 B0
1653110mS CMExtnTx: v=165, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0
Called[Extn165 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn165 Msgs=0]
Timed: 17/07/13 12:27
1655569mS PRN: 165: Digit Pressed 4
1655571mS CMExtnRx: v=165, p1=0
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=1014 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[165] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Extn165
1655572mS CMTARGET: 0.1014.0 5 Extn165.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=165 dir=out complete=0 ses=0
1655572mS CMTARGET: 0.1014.0 5 Extn165.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
1655573mS CMExtnTx: v=165, p1=0
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=1014 in=0
BChan: slot=20 chan=8
Timed: 17/07/13 12:27
1655573mS CMExtnRx: v=165, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=1014 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
1655574mS CD: CALL: 0.1014.0 BState=Idle Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="" [] (0.0) CalledNum=4 () CallingNum=165 (Extn165) Internal=1 Time=5 AState=Dialling
1655711mS RES: Wed 17/7/2013 12:27:56 FreeMem=72203412(2) CMMsg=2 (2) Buff=184 958 999 7470 5 Links=2595
1655711mS RES2: IP 500 5.0(26) Tasks=33 RTEngine=0 CMRTEngine=0 Timer=40 Poll=0 Ready=1 CMReady=1 CMQueue=0 VPNNQueue=0 Monitor=1
1656573mS CMTARGET: 0.1014.0 5 Extn165.0: TimerExpired cause=CMTCDelayedProcessing
1656573mS CMTARGET: 0.1014.0 5 Extn165.0: LOOKUP CALL ROUTE: type=100 called_party=4 sub= calling=165 dir=out complete=0 ses=0
1656573mS CMTARGET: 0.1014.0 5 Extn165.0: ADD TARGET (N): number=4 type=100 depth=1 nobar=1 setorig=1 ses=0
1656574mS CMTARGET: 0.1014.0 5 Extn165.0: SYS SC: 4 2 sc=type=Dial code=4N, num=4N callinfop->sending_complete=0 secondary_dialtone=
1656574mS CMARS: FindActiveARSByGroupID GroupID=5 - Not Found
1656574mS CMLRQ: FindActiveLRQByGroupID GroupID=5 - Not Found
1656575mS CMMap: a=6.1 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 4
1656577mS PRN: ObjectMemoryPool: SSIComponentId, filled 6 times
1656581mS CMTARGET: DIAL LINE: 5 GROUP = 5 SUCCESS = f5555350
1656582mS CMTARGET: 0.1014.0 5 Extn165.0: CancelTimer CMTCDialToneTimeout
1656582mS CMTARGET: 0.1014.0 5 Extn165.0: INITIAL TARGETING SUCCEEDED
1656582mS CMTARGET: 0.1014.0 5 Extn165.0: GetNoAnswerTimer:15
1656583mS CMLineTx: v=19
CMSetup
Line: type=IPLine 19 Call: lid=0 id=1016 in=0
Called[4] Type=Unknown (0) Reason=CMDRdirect Calling[165] Type=Unknown Plan=Unknown
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIECallSignalChannelData (8) unknown
Display [Extn165>4]
Timed: 17/07/13 12:27
Locale: enu
1656584mS CD: CALL: 0.1014.0 BState=Idle Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="Line 19" [Line 19] (0.0) CalledNum=4 () CallingNum=165 (Extn165) Internal=0 Time=1015 AState=Dialling
1656585mS H323Evt: v=0 stacknum=19 State, new=NullState, old=NullState id=-1
1656586mS H323Evt: v=0 stacknum=19 State, new=Initiated, old=NullState id=1016
1656734mS H323Evt: v=0 stacknum=19 State, new=NullState, old=Initiated id=1016
1656734mS CMLineRx: v=19
CMReleaseComp
Line: type=IPLine 19 Call: lid=0 id=1016 in=0
Cause=17, User busy
1656735mS CMTARGET: 0.1014.0 5 Extn165.0: CancelTimer CMTCNoAnswerTimeout
1656738mS CMLOGGING: CALL:2013/07/1712:27,00:00:00,000,165,O,4,4,Extn165,,,0,,""n/a,0
1656739mS CD: CALL: 0.1014.0 BState=Disconnecting Cut=0 Music=0.0 Aend="Extn165(165)" (20.8) Bend="Line 19" [Line 19] (269.1) CalledNum=4 () CallingNum=165 (Extn165) Internal=0 Time=1170 AState=Dialling
1656739mS CD: CALL: 0.1014.0 Deleted
1656743mS CMMap: a=6.1 b=0.0 Mapper::FreeCodec freed CMRTVocoder resource busy 0, total 4
1656744mS CMMap: a=20.8 b=0.0 B1
1657244mS CMMap: a=20.8 b=0.0 B0
1657744mS CMMap: a=20.8 b=0.0 B1
1658244mS CMMap: a=20.8 b=0.0 B0
1658744mS CMMap: a=20.8 b=0.0 B1
1659244mS CMMap: a=20.8 b=0.0 B0
1659532mS CMExtnRx: v=165, p1=0
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=1014 in=0
1659533mS CMTARGET: 0.1014.0 -1 BaseEP: ~CMTargetHandler f5556b18 ep f555d8d4
1659534mS CMMap: a=20.8 b=0.0 B0

********** SysMonitor v10.1 (56) [connected to 192.168.1.100 (IP500 DEMO)] **********
1660867mS PRN: Monitor Status IP 500 5.0(26)
1660867mS PRN: LAW=A PRI=0, BRI=0, ALOG=0, ADSL=0 VCOMP=4, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) CALLS=0(TOT=5)
1661533mS CMExtnTx: v=165, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0
Called[Extn165 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn165 Msgs=0]
Timed: 17/07/13 12:28
1662211mS RES: Wed 17/7/2013 12:28:03 FreeMem=72212776(2) CMMsg=2 (2) Buff=200 958 1000 7470 5 Links=2417
1662211mS RES2: IP 500 5.0(26) Tasks=33 RTEngine=0 CMRTEngine=0 Timer=40 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1

 

[hairlessupportmonkey]

I think you will have better luck with a SIP trunk to trunk rather than H323.

I can only assume you have voice networking licences on the IPO?

ACSS - SME
General Geek

 

[chrisag]

Make a short code like this
3xx if the extensions on nec are 3 or 3xxx if its 4
Dial
.
4

 

[ipoman1234]

@hairlesssupport
I have voice networking lic in IPO

 

[ipoman1234]

@chrisag
not working

 

[ipoman1234]

how to configure sip trunk to link NEC

even i tried H323 with Qsig

 

[Bas1234]

What are the numbers on the NEC?

So are you trying to dial 3004?

You are dialing just 3 and it then sends N so nothing to the NEC
Then again you send 0 and it then sends N nothing to the NEC
Then again you send 0 and it then sends N nothing to the NEC
Then again you send 4 and it then sends N nothing to the NEC

Change the the code 3N into code 3004 if that works, then change 3004 into 3XXX
Also check you Dial delay and dialed digits.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[intrigrant]

You have a wrong shortcode, you only send a single digit (4) to the other end.

The suggestion of chrisag was correct but you must set the outgoing lineID of the trunk to the other end.

I think the Line ID = 5 so the shortcode must be:
SC = 3XX
TN = .
LineID = 5
Action = Dial

 

[ipoman1234]

There are H323 2 lines, 1 is line No. 17 on which Extn seriese start with 300, line group ID is 4. And another H323 line number is 18 on which extn seriese starts with 400, Line group ID is 5.
I am trying to dial 300 and 400

 

[ipoman1234]

When I am pressing the Extn No. 300 or 400, its showing "number Busy", found Cause 17 In System status Trace, i checked in telephony tab, Offhook station is unchecked

 

[tlpeter]

Cause=17 means busy.
What do you see on the other system?


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

ipoman1234, you already have the answer, correct your shortcodes they are wrong, you literally are only sending the single digit "4" in that trace not the full extn number



"No problem monkey socks

 

[intrigrant]

And if you cannot manage that then please call a Avaya engineer for onsite help.

 

[ipoman1234]

I tried with SIP Line and some time I am able to dial the extn no. and ringing on NEC but no voice while receiving
Some times NEC System is able to dial to IPO extn no. but without voice.

 

[intrigrant]

Please, read my last reply, this leads to nothing... sorry.