Need Help on SIP infrastructure

[Avayacoolstuff]

Hi Guys,

we are about to onboard almost 350-500 agents stations, we are expecting a call volume per month 45,000, and per day close to 600 calls, I do have the TFN's ready, VDN's and Vectors ready, but before implementation on SIP, I need to understand how to implement this huge call volume on our SIP infrastructure. What are the technical stuff need to be considered, How to do this SIP implementation ? Pros and Cons of implementation? what we need to consider ?

 

[kyle555]

That's probably something you want professional help with

600 calls/day isn't much. Test everything, every flow, etc. SIP phones? agents on site/remote? Reporting, recording, etc. Just have the most thorough test plan you can whether you set it up yourself or pay someone.

Is this on a PBX that's already in prod? That'll at least be a little easier!

 

[avayatech2018]

Just to clarify CoolStuff you're talking about SIP internally to your network and not running this across SIP Trunks for a carrier?

40 years in Telecom. New to Avaya! Go easy.

 

[Avayacoolstuff]

Hi @kyle555

These are agents on site and remote, we use Avaya, reporting -CMS and recording nuance, This is on a PBX that already on production.

@avayatech2018 : it's about SIP internal