Need help on Hunt Groups 2

[jillson]

I am new at this programming so please bear with me if I ask a stupid question. I work at a small company with a small phone system, because it is a small company they are having me take over handling phone systems.

We are interested in getting Automated Attendent setup, and able to transfer calls into each departments (Order Entry, customer service, Accounts Receivable, etc). After searching for some facts about grouping phones together, I discovered this nifty feature called hunt groups. Further search I find where I need to go: feature **266344 to get into programming in order to get access to hunt group, but when I go in I do not see this hunt group option.

So I did a search within this forum, the technicians advice is first find out the version of phone system. In maintenance I found our system is 30MUM05 DR5 RTP, I tried using

http://www.tek-tips.com/faqs.cfm?fid=2304

For the life of me I can not figure out the version of the program, best I can translate is 8x24-MDR5.1-V12.05. So I opened up the cover and saw that there is a sticker stating 8x24-DR5.1-V12.5. Does this program have the hunt feature? If it does how do I access and program the hunt groups? Or do I have to upgrade?

My flashtalk version is 1.9. Not sure if this is significant in this or not, kind of figure better have more info than not enough.

I appreciate you reading this post to try and help me out, and I thank you very much if you can solve this for me.

 

[exsmogger]

You don't have the option for hunt groups with DR5. You need to upgrade to a MICS. Your Flash is compatible with MICS up to R6.1.

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 2-14-09)

http://phonewire.blogspot.com/

(updated 2-16-09)

 

[fireeater]

sorry to say that the 8x24 can only go to dr5.1
to go to the higher software you need to go to the mics ksu
and if you have expansion modules they would need to be upgraded as well

look into answer dns

have you noticed that most of the error causes today are between the Chair and the desk ?????

mike

http://www.ics-on.ca

 

[cook1082]

The old s/w had some thing call line groups not sure that it acts like a hunt group.

 

[jillson]

Thank you for your answer, I can now stop looking for the hunt groups option. I did find a group list where I can add people to that group, I can send messages to this group of people... Only if there is a way to change that to calling instead of voice mail, since I do not see an option to adjust this I am going to assume it will only work for voicemail.
Thanks again guys, you guys have been a great help and save me a lot of time looking for something that does not exist.

 

[RikRodgers]

Hunt groups aren't available for your system, but you could use answer dn's as an alternative.

In your CCR tree, build your paths to one of the phones in the group, usually the one you'd want messages left on. Then assign a ans dn for that extension on each of the sets you want to ring. Make sure the call fwd no answer is set higher on these other sets to ensure the caller ends up in the right mailbox.

The only downside to ans dn is ALL calls directed to that set will ring all those phones.

 

[Deweyhumbolt]

Rik is correct. When the Answer DN button rang, the display would advise you if it's an AA transfer or an internal call.

"Adversity is Opportunity

 

[jillson]

I almost gave up on this, thank you for this awesome new info! We will definately give this a try

 

[jillson]

I just read my instruction manual for the phones, I can not find instruction to do "Then assign a ans dn for that extension on each of the sets you want to ring." How would I do this?
For an example I set all Order Department calls to extension 312, right now all calls going to Order Department goes to 312 and nobody else can answer it. I would like to assign another extension to also ring and able to pickup this line. Is that possible?
Again thank you guys for all your help

 

[Deweyhumbolt]

Put an Answer DN button for x312 on all telephones you want to ring. It will automatically put it above last Intercom key.

"Adversity is Opportunity

 

[RikRodgers]

It's done under configuration programming- Feature **266344, pswd. Press Show, then Next to Line access. Press show, then Next to ans DN...

 

[jillson]

Thank you guys so much, our phone system works much better now. I am so glad I found this site with so many people helping me, thanks again

 

[RikRodgers]

Glad we could help.

 

[jillson]

Thanks for the tricks on the CCR tree and AnswerDN
I attached a phone that is not being used to the CCR tree as well as program it not to ring, then Answer DN department phones to that phone. Now we can see if people is busy on the phones instead of all the phones constantly ringing for a person to pick up or pick wrong call.
Thanks again