Need 9 and 1 to appropriately precede Call Log Entries from Incoming calls 1

[searcherrr]

IPOffice 8.0 - Avaya switches most analog and one new digital one.
Phones Avaya 5420/2420 and old 4412D's

Must dial 9 for outgoing line.

I have looked around and I see no easy way to fix this. I don't even understand why under our LINE > PRI line type > Prefix setting.... why the prefix setting even exists because if you set a 9 there or a 1 it is never going to be 100% accurate based on if your system logs incoming calls from local numbers or long distance ones. Sometimes you need the 1 and sometimes you don't.....

So if I put a 9 in the PREFIX setting, then how do I tell the system to add a 1 for calls that come in long distance, so that the user's call logs on their phone displays properly show up with an already stored 9 or a 91 prefixing the number they'd like to call back????

Or should I accomplish this some other way?

 

[smokinjoe2938]

program it as 91 in the prefix field

 

[searcherrr]

But won't that add a 91 to 7 digit local calls too??? ... thereby causing local calls to fail, because the 1 isn't accepted by the telco ?

 

[smokinjoe2938]

no because it is only used for calling back from a call log

 

[Greybeard191]

but most (all?) North American Telco's will reject a prepended 1 on a call where it's not required. So if you prefix 91, literally every local call will potentially get rejected if made from a call log.

I've never found an elegant way to do this either. Sure would be nice if the PSTN Telco network worked the way the Mobile networks did, where a prepended 1 is used or discarded as required by the network.

GB

 

[smokinjoe2938]

I agree with greybeard, fix 1 issue but break another

 

[Telecomboy]

You can, as a work-around: Go to your call log and find the number you want to call back. Press 91 on the keypad and then press the callback button for the call log. If it is a local call, then no need to do anything except use the callback button.

 

[searcherrr]

They could easily fix this by having just 2 prefix text boxes:

1. Add a 9 for 10 digit non-local area code incoming calls.
2. Add a 91 for 7 digit local area code incoming calls.

Either way, there should be some featureset to deal with this... otherwise the Prefix box is completely useless unless somewhere else in the system you can analyze the incoming numbers and change them before they are saved to the incoming call logs..... most people will not know or understand they can hit 91, then QUICKLY QUICKLY sift through their call logs to push the number that called them long distance before the tone hangs up.

I just can't believe this isn't in the system somewhere already... we have to be missing something.

 

[Telecomboy]

We have to dial 10-digits for local and long distance anyway so it is not an issue where we are based.

 

[TouchToneTommy]

I'm in California. We have 7 digit local dialing, 1+area code+7 digits for long distance. The incoming caller ID from the telephone company is always 10 digits, even if it has the local area code.

Look at this

I use it on all of my systems. When you return a call from the call log, it will add the 1 or strip the local area code where appropriate.