One of our computers has the w32.spybot.worm. Somehow, it slipped through in spite of having NAV installed on the computer since it was new.
NAV cannot delete or quarantine the worm. Symantec's Web site gives an explanation of why it can. Instead, it advises: "It is for this reason that there is no way to repair these programs, since there is nothing to repair. The only solution is to delete the file or files that comprise the malicious program."
But, here's the catch: Not only did NAV fail me, Symantic is entirely silent on the topic of how to go about deleting "the file or files that comprise the malicious program."
I'm running XP on a Hewlett-Packard equipped w/ a P4 processor. I can locate the offending file, msnet32.exe, but cannot delete it. Besides, I have no idea what other *.dll files, or whatever, there might be installed in conjunction with it.
So, does anyone have any suggestions?
TIA
Orrin
NAV cannot delete or quarantine the worm. Symantec's Web site gives an explanation of why it can. Instead, it advises: "It is for this reason that there is no way to repair these programs, since there is nothing to repair. The only solution is to delete the file or files that comprise the malicious program."
But, here's the catch: Not only did NAV fail me, Symantic is entirely silent on the topic of how to go about deleting "the file or files that comprise the malicious program."
I'm running XP on a Hewlett-Packard equipped w/ a P4 processor. I can locate the offending file, msnet32.exe, but cannot delete it. Besides, I have no idea what other *.dll files, or whatever, there might be installed in conjunction with it.
So, does anyone have any suggestions?
TIA
Orrin