Name does not appear on the Phone being Dialled. 1

[AdieSteele]

I am new to the CS1K so please bear with me if I don't fully understand everything.

We have just had a brand new system implemented and are having a problem with one particular DN. When you phone this DN the name of the person calling does not appear on the handset, but the DN does. If you look in the CALLERS LIST you see the name after the phone call.

I have deleted that TN and created a new one using a completely different L S C U, which was copied from a working DN. Still this particular DN, when called no name appears. If I put a different DN on it, it works perfectly.

Does anyone have any idea what the problem may be and how to fix it?

Thanks

 

[GHTROUT]

Your digital phones should have these CLS entries:

CLS: TDD CNDA DNDD, at least to start with

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[AdieSteele]

Thanks for the quick responce.

I have checked these details and they are correct. I had suspected it maybe something to do with the CLS, so that's why I copied one I know that worked.

As I said before I am new so any suggestions will be really appreciated.

Thanks

 

[GHTROUT]

It's possible there is no "Name" written into the system for the DN that does not display a name to the called party.

I don't do anything but command line, so here is a document that shows how to enter or change a Name

http://www.ghtrout.com/ghtrout/files/Basic_Commands_Like_Login_Names_Enable_IDU_Logout.pdf

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[AdieSteele]

I only use Overlay 95 for Names and all appear in there correctly.
I am calling the phone in question from my own handset which works perfectly to anywhere else. It's purely only a problem to this DN. If I call it from any other handset which I know work, the problem still exists.

 

[telebub]

Why don't you print and post the TN in question and let us look it over...

War Eagle!
Lions Baseball '09!

 

[AdieSteele]

Here is the config in question.

DES I2002
TN 224 1 08 05 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 002
CUR_ZONE 002
ERL 0
ECL 0
FDN 4896
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 75
SCI 0
SSU 0010
LNRS 16
XLST 0
SCPW 4872
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRD MCDD T87D KEM2 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD 4896
HUNT 4896
EHT 4896
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4872 0 MARP
CPND
CPND_LANG ROMAN
NAME Test Name
XPLN 27
DISPLAY_FMT FIRST,LAST
01 RDL 16
02 SSU 0010
03 RDL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 555
17 TRN
18 AO6
19 CFW 7 1088
20 RGA
21 PRK
22 RNP
23 SCC 1223
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[telebub]

Ok, how about printing a known working TN for review...

War Eagle!
Lions Baseball '09!

 

[AdieSteele]

I have used ExamDiff to check the differences, but nothing apart from call forwards etc are.

This one works

DES I2002
TN 220 0 10 23 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 002
CUR_ZONE 002
ERL 0
ECL 0
FDN 555
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 75
SCI 0
SSU 0010
LNRS 16
XLST 0
SCPW 1403
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRD MCDD T87D KEM2 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD 555
HUNT 555
EHT 555
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 1403 0 MARP
CPND
CPND_LANG ROMAN
NAME Test Name2
XPLN 27
DISPLAY_FMT FIRST,LAST
01 RDL 16
02 SSU 0010
03 RDL 16 1101
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 555
17 TRN
18 AO6
19 CFW 7 1088
20 RGA
21 PRK
22 RNP
23 SCC 1223
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[telebub]

I'll have to concur with you. It looks right to me. Maybe GHT or BigI or someone else with some VOIP know how can shed some light.

War Eagle!
Lions Baseball '09!

 

[AdieSteele]

Thanks for looking anyway.

Is there anyway the DN has been used before and is somewhere else in the system. I've done the usual Overlay 20 and print DN, but is there any deeper inspection that can be done?

Thanks

 

[telebub]

Not really. Could it be a bad display on the set? Have you tried a different phone?

War Eagle!
Lions Baseball '09!

 

[AdieSteele]

I have tried a different phone and a different TN. With a different DN it works perfectly. Go back to the old one it stops working again.

I was considering changing the persons number and leave this one out of any future phones, but another one has started doing a similar problem so I hope it's not going escalate.

I was hoping there was going to be an easy solution.

Thanks

 

[GHTROUT]

On the "Name" of the DN that isn't appearing, could there be some hidden error? What if you OUT that name, out the DN from any place it appears, then add the DN back somewhere, and give it a 23 character name (in other words, overwriting anything that could be "stuck" in software)

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[M1eridian]

Here's a gotcha that may be part of the issue:

The Name display is controlled by NAMA. On an IP set running on 5.5, IF you have a call timer turned on, the DN will be displayed and the name will shift to the next line. This is particularly evident on the 1110/1120 sets.

Where you may get caught is that the call timer is administered on the set, not in the switch.

Don't know if this is the issue but it sounds like it may be.

 

[AdieSteele]

Can someone tell me how to check to see if a Call Timer is set.
By the way we are using Version 5 and not 5.5, is there possibly a bug in Version 5 that I am not aware about?

 

[AdieSteele]

M1eridian,

You have resolved the problem. For some reason the call timer was on the phone.

My only question now is how can a DN make a phone automatically put call timer on? Where as any other DN put onto Key 0 turned it off.

Thanks for everyones input.