NAM CCR trees 1

[andyphones]

Good morning. I have a customer with a MICS and fiber NAM. Has PRI with DIDs. Have a couple of depts where the dept number rings into the NAM with a CCR tree ( not the main business tree) If a caller to the dept tree dials 0 or does nothing, the call goes to the main business operator. Any way to have the call go to the dept. secretary instead???

Thanks much!

 

[cook1082]

The CCR is assigned in the Greeting Table and there is where you assign the attendent for the Table,there are 4 tables. There is also another dial zero for when a caller is in a mailbox that is accesed thru Feature 982. Plus in the users mailbox in admin you can change the dial 0 in a MB it's called Target attendent.

 

[andyphones]

Thanks Cook you just shed a ton of light on this issue. I will take a look tomorrow.
Thanks again

 

[Sam173]

If you want different reception for the business line you will have to set up a different Table for the back door lines