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NAM CCR trees 1

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andyphones

Vendor
Nov 20, 2009
27
US
Good morning. I have a customer with a MICS and fiber NAM. Has PRI with DIDs. Have a couple of depts where the dept number rings into the NAM with a CCR tree ( not the main business tree) If a caller to the dept tree dials 0 or does nothing, the call goes to the main business operator. Any way to have the call go to the dept. secretary instead???

Thanks much!
 
The CCR is assigned in the Greeting Table and there is where you assign the attendent for the Table,there are 4 tables. There is also another dial zero for when a caller is in a mailbox that is accesed thru Feature 982. Plus in the users mailbox in admin you can change the dial 0 in a MB it's called Target attendent.
 
Thanks Cook you just shed a ton of light on this issue. I will take a look tomorrow.
Thanks again
 
If you want different reception for the business line you will have to set up a different Table for the back door lines
 
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