NAM CCR Direct Ext Dialing 2

[A2Xprt]

We have a working CCR on our NAM 4.1. Can the CCR provide for dialing a 4 digit extension directly? I didn't see this anywhere in the docs, so I was wondering if there was some creative workaround. I would like to give callers the option to dial any 4 digit ext, or utilize the single digit selector codes. Even if the caller has to dial say 1 (or whatever) first, then get an automated promt asking for the 4 digit ext is okay too. Being a Lucent/Avaya guy, this Nortel stuff is getting a little easier (and I'm beginning to like the Nortel side )

 

[wcgllc]

if your system is set for 4 digit ext then the NAM will do it you just cant use the leading digit in the tree, if ext starts with a 2 then 2 can not be used in tree

 

[wcgllc]

ps i am a Lucent and a Nortel combo guy and nortel beats em out both with programming and most of all Pricing

 

[exsmogger]

Just set a path to transfer to an extension and program in the 4-digit extension number that the path will transfer to.

Brian Cox

http://www.jandjcommunications.com

 

[A2Xprt]

So, I will have the leading digit of my 4 digit exts not available for use with selector codes. That is fine. So, what parameters do I need to specify to have callers enter the 4 digit ext at the CCR home prompt? Or better yet, can I dedicate a selector code to have the Nortel Lady prompt for a 4 digit extension. The catch is I need to have some selector codes available for use to allow callers to reach people by choice (press x for John, press 2 for Mary, etc.)

Ideal home prompt would be "If you know the 4 digit ext of the person you are calling, you may dial it any time....For John, press 1, for Mary, press 2....)
Alternatively, "If you know the 4 digit ext, press 1...for Mary press 2, John 3, etc.)

Thanks for the replies so far...

 

[MarvO1]

It will work exactly like your ideal home prompt. The system is always waiting to hear DTMF for extensions.

MarvO said it

 

[DigitalMind]

Btw, you CAN use prompt #2 even if your extentions start with number 2 .. it has a time delay to figure out if your pressing just 2 or dialing an ext# that starts with 2 ..

 

[A2Xprt]

Thank you all. It works just as described here. I wish the Nortel docs would have covered this better. Now we can have the Home prompt changed. Thanks again!!!