My CLI user's password's expired and now I can't login into the SMGR CLI.

[Richard_Harrow]

Hi,

I'm in need of urgent help. How do I reset the password of my CLI user? I used PuTTy to log into the user and it asked me to change the expired password. However, the session suddenly disconnect and ever since it did, I've been unable to log into the CLI user to transfer the SMGR backup files via CLI.

 

[kyle555]

If you still have web access, in the top right of the web gui is an option to turn on CLI access for a web user that already has sys admin privileges. It'll let you in by CLI to get your files. Won't help resetting the password for the CLI user that's bugged, but it'll get you in.