MWL don't come on

[cycochris]

It's a Legend 7.0 that was having all sorts of problems. It was having voicemail problems and processor issues that included the MWL not coming on.
Well, I replaced the processor and the voicemail and restored back to a known good restore point. That fixed everything but the MWL.
I refreshed the MWL, I cleared the MWL, and I pushed the VM reset. No joy.
Outcalling works perfectly, which was one of the original problems. I mention this because I think it uses the same port as MWL.

Any Suggestions?

 

[tdaugirdas]

Well - it seems like you have enough duplicae equipment - to set up this complete system in your lab - with their equipment. Just make an extra copy of existing programming. If it works - and it may. You are left with only ONE possible problem - the wiring.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Share with us the part of the print all that has the VM Extensions in it.

That is, under GROUP CALLING, show us what the VM Group looks like.

 

[cycochris]

OK here goes.

A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 26 VMAIL
A 2 767 VMAIL
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 771 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 15
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 802 803
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 772 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 7
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 805
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A NIGHT SERVICE INFORMATION



A OPERATOR 10 DGCG #: 770
A STNS : 10
A LINES : 801 802 803 804 805

 

[tdaugirdas]

How is 770 setup? Do calls go first to the autoattendant for routing? I don't see an overflow group. You have no lines assigned to 770 as well. All lines covered by voicemail should be assigned to 770 or an to an overflow group - if you are using one.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

I thought I sent that over. 771 is set up with lines 801, 802, 803. They overflow to 770. Here it is. Looking at it doesn't show that 801 is in group 771, but it is. Hmmm.

A Group # : 771 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 15
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 802 803
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION

 

[cycochris]

Here is straight from the group calling print. The previous i pulled out of a print all.

A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 26 VMAIL
A 2 767 VMAIL
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 771 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 9
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 801 802 803
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 772 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 7
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 805
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Make a! selec!tion ! N  $!GrpCov!erage !Error !Log N  $!Grp Ca!lling !Auth C!ode N  $!NightS!ervce !BRI In!fo N  $!Call P!ickup !NonLcl! UDP N  $!Exit ! !Servic!e Obs S 

 

[merlinman]

Now print out the following extensions:

26 VMAIL
767 VMAIL

That is, post their EXTENSION INFO, please.

 

[tdaugirdas]

Well - this version looks OH - all lines are in 771 (overflow group). Are there only 2 extensions with voice mail coverage (26 and 767) - that's all I see in cover group 30 as members? Is 767 another calling group or an extension?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Tom,

What ever does OH mean?

 

[tdaugirdas]

I meant OK - sorry

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Of course I knew what you meant, I was just jerking your chain.

But to the issue of this problem, cycochris, did you ever subsitute an 012 in place of the MLM-007?

AND - what does your extension info show for those 2 extensions?

 

[cycochris]

I did substitue an 012 for the VM. I could light the extensions using #53.
Here's 26:

A EXTENSION INFORMATION


A Extn SS/PP Type
A 26 4/ 1 T/R

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 770
A NS Groups :
A Group Calling Member: 770
A Pickup Groups :
A Allowed Lists : 1 2 3
A Disallowed Lists : 7
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-2 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : OFF
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 26 4/ 1 T/R

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *21 Blank Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *21 Blank Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Ring -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Make a! selec!tion ! N  $!AllowL!ist !ARS ! N  $!AllowL!istTo !Ext Di!rect N  $!Disall!owLst !Sys Di!rect N  $!Disall!owTo !Group !Page N  $!Exit ! !Ext In!fo S 

and Here is 767.

A EXTENSION INFORMATION


A Extn SS/PP Type
A 767 4/ 2 T/R

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 770
A NS Groups :
A Group Calling Member: 770
A Pickup Groups :
A Allowed Lists : 1 2 3
A Disallowed Lists : 7
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-2 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : OFF
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 767 4/ 2 T/R

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *21 Blank Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *21 Blank Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Ring -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Make a! selec!tion ! N  $!AllowL!ist !ARS ! N  $!AllowL!istTo !Ext Di!rect N  $!Disall!owLst !Sys Di!rect N  $!Disall!owTo !Group !Page N  $!Exit ! !Ext In!fo S 

 

[tdaugirdas]

Why are the two voicemail ports (26 and 767) in cover group 30? They should not be. Only the extensions covered by voicemail should be in cover group 30.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

Hmmm. OK, I'll change that monday. Do you think that has an effect on MWL?

 

[tdaugirdas]

Try it out on your lab set and see. The voice mail ports should be the only members of 770 (intergrated vm group). If no overflow, all lines covered by vm assigned to 770. If overflow, all lines covered by vm assigned to overflow grp. Cover Group 30 should include only extensions to be covered by voice mail. Then 770 is set to provide coverage for cover group 30. If you put the vm ports in cover group 30 - I am not sure what it will do - but they don't belong there. By the way why the weird extension numbering for the 2 vm ports (26 and 767)?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

I don't know about the ext numbers. The original programmer did that.

 

[tdaugirdas]

Delete extensions 26 and 767 from Cover Group 30 - and see what happens. They should not be there.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TravelingTom]

Try printing your allowed and disallowed list.

 

[cycochris]

It's fixed.

I built the exact system in my office, defaulted it, then loaded their translation. It worked. I cleaned up the translation. Packed up the whole system and took it over to their office.
With one last ditch effort I tried just the processor. BINGO! So Long and Goodnight!

I'm really at a loss over the whole thing, but's fixed.

Thank you for your help.

 

[merlinman]

So, you are saying their OLD Processor was the bad actor here?

I would love to take a look at it.

-OR-

I would suggest doing a HARD RESET (Pull the Battery/Capicitor Strap and re-loading it.

In my experience, Processors are in only 1 of 3 states.

That is, they either work, fail or have bad software/translations in them.