MWL don't come on

[cycochris]

It's a Legend 7.0 that was having all sorts of problems. It was having voicemail problems and processor issues that included the MWL not coming on.
Well, I replaced the processor and the voicemail and restored back to a known good restore point. That fixed everything but the MWL.
I refreshed the MWL, I cleared the MWL, and I pushed the VM reset. No joy.
Outcalling works perfectly, which was one of the original problems. I mention this because I think it uses the same port as MWL.

Any Suggestions?

 

[cycochris]

Ok here we go. I took their old MLM007 that I just had working in my shop back over their. The MWL does not work. I brought the "refurbished" MLM007, that was not working at their site, back to my shop and it works as it should.

So that tells me both voicemails are fine. Could it possibly be the memory card in the processor(I restored from it when I put in the new processor)? Or could it be one of the cards?

 

[tdaugirdas]

I would worry about a bad slot and/or the processor. If you checked programming - and it looks correct - then it probably is. If you have a spare processor - swap it out - with the same software load and programming. If that does not correct it the next step would be to swap out the backpane. This trial and error is a pain - but since you eliminated the MLM as the source of the problem, and programming is not the issue - that leaves the processor and/or backpane. I doubt that one of the MLX modules is bad - but I guess it is possible for both to be bad. I would check those last.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Better yet, Take an 012 T&R module and place it where the MLM-007 was.

Then do #53 - Ext Number from what would be one of your Integrated VMI Ports, and see if that works or not.

 

[cycochris]

I swapped out the back plane and defaulted the processor. I restored with a known good translation. Same problem.

I will try what merlinman suggested on tuesday. However, the probelm has remained through 2 backplanes, 2 voicemails, and 2 processors. If anyone can think of anything else, I'm open to trying it.

 

[tdaugirdas]

Well, you still have a possible processor issue. If you have a spare, I would swap it out and retry (unless you have already done that). Another thought I had - is what kind of MLX phones in the system. If you have any of the older 10D's - they have been known to cause all kinds of strange behavior in a system when they start going bad. Just for kicks, you may want to try disconnecting most phones (at least all the 10D's), and try out the voice mail - adding one phone back to the system at a time - you may just find a culprit phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

The processor they are using not is the newly refurbished 7.0 that I just put in. That was the first thing I changed. I don't think I have anymore 7.0 processors, but I have a few 6.1.

The phones are all MLX16DP and 1 MLX20L.
I don't know if it makes a difference, but their inventory looks like this.
powersupply| 7.0 processor| 408GS/LS ID MLX | 408GS/LS ID MLX | 800DID | MLM007

 

[tdaugirdas]

OK - then probably the phone idea is not the problem. When you installed the 7.0 processor - did you upgrade the translation from 6.1 to 7.0 - before restoring?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[GaIPGuy]

the time on the mlm and the legend should be within 1 minute of each other also check date.

 

[cycochris]

I installed the 7.0 processor in place of the existing 7.0. The translation was already 7.0.

 

[tdaugirdas]

If the office has only 8 people - are all of the phones on the same 408 module? If so, move one temporarily to the second module - set up a mailbox for the extension - and try a test message - check the light, delete message - check the light. If it works - the problem could be with one of the 408 modules. Another option, is disconnect all phones and add them back in, one at a time, testing the message lights after each one.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

I did just that. I even went so far as to runumber the ext. and created a new mailbox. I left it a message and it didn't light. I checked the mailbox to see that the message was there; it was.
From ext. 10 I manually lit the MWL light with feature 53 and turned it off again.

 

[tdaugirdas]

Well, the only items not really tested (via trail and error) are the two (2) 408 cards and the 800 DID. I would start with the 2 408 cards. Is one unused for extensions? All extensions should fit on one. Depending on how it is set up, I would either swap one out for another (it does not have to be an ID card)- and retest phones on that module - or move them from the one they are on to the other - and retest. You could just swap places if they are all on one module. I would busy out the unused 408 card while doing the testing - just to make sure it is not some strange interaction between the two.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

One other thought - did you do a board renumber after adding the 012 module? and after removing it, if you did?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

Come to think of it I did not do a board renumber. Matter of fact I haven't done a board renumber at all. I will do that tuesday alond with switching out the 408 and the 800DID boards.

 

[tdaugirdas]

Try the board renumber alone first - that may fix your problem!!

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

If it's something that simple I'm gonna fire myself.

 

[merlinman]

If you fire yourself over that, then we all gotta' quit!

If I had a dollar for every simple mistake I made, I'd be rich.

 

[cycochris]

I did the board renumber, but that didn't work.
I replaced the 800DID and both 408GS/LS ID MLX boards. No Luck.

 

[tdaugirdas]

OK - you said some time ago - that their original voicemail - which was having the original problem - worked fine on your test system - but not at the customer site. You have exhausted every possible hardware isse - ad infinitem!! That can only leave a programming issue. You said you originally had an R6.1 processor version - that you upgraded to R7. Did you use WinSPM to back up the R6.1 to the PC, then update the conversion to R7, and then restore - or did you skip a step? If this is a small office - how much of a hassle would it be to default the system totally and reprogram?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cycochris]

The system originally was a 7.0 and I replaced it with a 7.0.
I did a [print all] and am considering reprogramming the whole thing, but am not entirely convinced that will fix it.