MWI issue, quite wired...

[Jeff1215]

Recently, we migrate the VM service form Nortel Call Pilot to another VM (Don't ask me why...)
Most people feels comfortable with the new one, while some one meet quite wired issue with MWI.

For example, DN 3000 is a M2616 phone set, the original configuration for the phone is :
FDN 8000
Hunt 8000
key 8 mwk 8000

8000 is the call pilot CDN

After the VM migration, we replace the 8000 with the new VM's pilot number 7000
FDN 7000
Hunt 7000
Key 8 mwk 7000

After that, all VM service should move to the the new system. But several user still can get NEW message left in their old VM box and turn on the MWI lamp...

Quite wired, I don't know the reason...
Can anyone help me out? Thanks a lot!

 

[bigindian65]

have not powered down CP? Can be a lot of routing going on besides FDN & hunt on the set level......

Mato' Was'aka

 

[Jeff1215]

Hi,
Can you describe an example about the "Routing" which will also cause my issue?
Thanks,

 

[bigindian65]

is CP still up?

Mato' Was'aka

 

[pcdtech1]

Maybe Express Messaging if CP is still up.

 

[Jeff1215]

Yes, "Express messaging" is one of the reason, do you know more? Thanks,

 

[Jeff1215]

bigindian65

CP is still in up.

I'm not sure what will happen if I simply delete the VM box in CP?

 

[Jeff1215]

There are lots of ACDN in the pbx system, both of with the "NCFW" set to call pilot 8000.

How do I know these ACDNs are used for?

 

[bigindian65]

How many VM boxes on CP do you have? Have you gone thru them? Verified HUNT/FDN on all sets?
Checked SDN flow?
on any mailbox - you can answer DN & MWI up to 8 sets.
I've had users claim they light up for no reason, but was a fax mailbox and also several were checked to light up on other mailboxes.....

Mato' Was'aka

 

[pcdtech1]

Jeff,
Voice messaging is like a back door to a mail box that allows you to leave a message without ringing the phone.
Typicaly your express message access number is close to the
your VM access number. Mine for example is 4051 and VM is 4050. You could PRT all of your ACD's in LD 23 and compare. All numbers used for your old VM system should be removed from the PBX side after the the old is is turned off.

 

[acewarlock]

I think your talking over his head, I think he need's a Vendor.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Jeff1215]

bigindian65

1) There are about 400 VM users in the CP. Recently, I encountered 3 users claims they meet this problem. Even today, one of these user said he got a new message in his old VM box which was left 12:30 pm by an outside client.

2) I did not go through the VM setting one by one, but basically each box answers one DN.


pcdtech1

For some reason, I'm not authorized to turn off the CP. I know Express Messaging is one of the reason causes the issue, but it's not the all. Some message left in the old VM box was sent by outside user.

 

[Jeff1215]

Let's make it simple, all users have DID number. Is there any setting may cause the result that when the user doesn't pick up the phone and the caller hit the old VM box, since FDN and HUNT already pointed to the new VM?

 

[pcdtech1]

Could any of the user have their set physicaly forwarded to the old VM number?

 

[Jeff1215]

Here is the phone configuration
Extension 1
FDN 8000
Hunt 8000
KEY 00 SCR 3551 0 MARP
01 SCR 8551 0 MARP
02 TRN
03 AO6
04 CFW 4
05 SCR 3552 0 MARP
06 SCR 8552 0 MARP
07
08 MWK 8000

Extension 2
FDN 7000
Hunt 7000
KEY 00 SCR 3552 0 MARP
01 SCR 8552 0 MARP
02 TRN
03 AO6
04 CFW 4
05
06
07
08 MWK 7000

Description:
8000 is the old VM system pilot number, 7000 is the new VM
The migration is in process, so we just finish part of the users.
For extension 2, we create a new vm box meanwhile remain his old vm box.

Question:
When some one call 3552, both of the 1 and 2 will ring at the same time, if both of them do not pick up the phone, which vm will caller hit? the 8000 or the 7000?

I think that may cause the issue...

 

[acewarlock]

Post the entire TNB not just peices of it, there maybe something else causing this and your not giving us all the info we need to make a intellengent guess.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Jeff1215]

REQ: prt

TYPE: tnb

TN 12 0 3 15
DATE
PAGE
DES

DES
TN 012 0 03 15
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 7000
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3552 0 MARP
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 8552 0 MARP
02 DIG 7 89 V
03 TRN
04 AO6
05 CFW 4
06 MCK
07
08 MWK 7000
09 SCR 3551 0
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
10 SCR 8551 0
11 ADL 16
12 ADL 16
13
14
15
DATE 8 JAN 2008

 

[Jeff1215]

REQ: prt

TYPE: tnb

TN 12 0 4 1

DATE

PAGE

DES


DES
TN 012 0 04 1
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 8000
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 8000
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3551 0 MARP
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 8551 0 MARP
02
03 TRN
04 AO6
05 CFW 4
06 MCK
07
08 MWK 8000
09
10
11 ADL 16
12 ADL 16
13
14
15
DATE 8 JAN 2008

 

[9201]

If your old Call-pilot server still up, u will get unread msg light on those phones until the users clear them out.
Or go into Callpilot and take out those mailbox MWI #.

 

[Triton101]

Um, above post has 8000 and on the original post you show 8000 being Callpilot....

FDN 8000
HUNT 8000
08 MWK 8000