DaveThePhoneDoctor
Vendor
Partner ACS: Using SLS in a small call center. Several of the agent stations are being digital voice logged by a DLI Logger
The problem is when a messages is being left for a station user the MW light indicator is being activated. Because we are using SLS the station user has to check for messages every so often. This in turn is causing a clicking sound on the line. The station and end user can not hear it however the voice logger is picking it up.
I have wired eash SLS with only 1 pair ( 2 wires ).
This is creating a contiuous file being logged by the logger. Basically the call never ends cause the logger is VOX and it keeps hearing noise which it thinks is a conversation. Thus the logged file never closes and it is using up all the disk space on the loggin computer.
First question is how come the voice logger can hear the clicking and not the station user?
Second what can I do about it?
Dave,
The Phone Doctor
Las Vegas, NV USA
"You're Never Alone When You're Near A Phone!"
...Lily Tomlin
a/k/a "Ernestine
The problem is when a messages is being left for a station user the MW light indicator is being activated. Because we are using SLS the station user has to check for messages every so often. This in turn is causing a clicking sound on the line. The station and end user can not hear it however the voice logger is picking it up.
I have wired eash SLS with only 1 pair ( 2 wires ).
This is creating a contiuous file being logged by the logger. Basically the call never ends cause the logger is VOX and it keeps hearing noise which it thinks is a conversation. Thus the logged file never closes and it is using up all the disk space on the loggin computer.
First question is how come the voice logger can hear the clicking and not the station user?
Second what can I do about it?
Dave,
The Phone Doctor
Las Vegas, NV USA
"You're Never Alone When You're Near A Phone!"
...Lily Tomlin
a/k/a "Ernestine