I want the call flow to go as follows but can't get it working.
I want a direct call to a station to cover to a hunt group. I want it to ring one member of the hunt group and then go to a voicemail box which many people can access. I have created a virtual 48031 which covers to voicemail. I have made 1st cover point of station to be the hunt group and the second point to 48031. It never goes to voicemail however. I have tried the second point being a VDN and in the vector I route to 48031. Still doesn't work. I have tried making the hunt group 48031 ( which is the Octel mailbox number) and sending the cover path of the hunt group to voicemail but this doesn't work either.
Any suggestions would be much appreciated
I want a direct call to a station to cover to a hunt group. I want it to ring one member of the hunt group and then go to a voicemail box which many people can access. I have created a virtual 48031 which covers to voicemail. I have made 1st cover point of station to be the hunt group and the second point to 48031. It never goes to voicemail however. I have tried the second point being a VDN and in the vector I route to 48031. Still doesn't work. I have tried making the hunt group 48031 ( which is the Octel mailbox number) and sending the cover path of the hunt group to voicemail but this doesn't work either.
Any suggestions would be much appreciated