Music On Hold Problem

[Goose1072]

Opt 81

I have music on hold working, when I call out and place them on hold the music plays fine but when callers call in and placed on hold they get dead air. I've tried deleting the music route and trunks already and rebuilding them.
This is what is on the switch maybe it will help with troubleshooting the problem:

FTR_DATA

CUST 00

TBL

**DAPC**PREFIX TABLE NO: 00 **

UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**

UNKN*

E164* 00 0

PRIV*

E163* 00 0

TELX*

X121*

NATL*



OPT AHA BIND BIXA BLA CFF CFRA

COP CPA CTD DBA DNI DSI

HTU HVA XBL IC2 IDP XLF

IHA XTG FKA LOA LRA MCI

MWUD PVCD REA RNA

RTR RTA ROI SBA SYA

TTAD VOBD CWRA HLPD HRLD

CXOD

DGRP 1500

IRNG YES

PKND 2

DNDL NO

SPRE 8999

LINK NO

PREO 0

BPSS NO

SRCD 1010

EEST YES

DTMF YES

EESD NO

TTBL 0

MUS YES

MUSR 17

ALDN

RECD NO

PORT 0

STCB NO

NSCP NO

MCDC NO

NAUT NO

IDEF NO

MTAR NO

LEND NO

MSCD NO

CPCI NO

CONF_DSP

CNFFIELD YES

CNF_NAME CONF

INTFIELD NO

INT_NAME I

EXTFIELD NO

EXT_NAME E

BSFE NO

ASPCT 000

FXS NO

DFLT_LANG ENG

STS_MSG

MSG01 Please leave message

MSG02 Back to work

MSG03 In a meeting

MSG04 On a conference call

MSG05 At lunch

MSG06 Busy call

MSG07 Out of the office today

MSG08 On a business trip

MSG09 Project deadline today

MSG10 Will reply after

VO_ALO NO

PCA OFF

TPDN





PAGE 002



BFS_CFW YES











Music Route:

TYPE RDB

CUST 00

ROUT 17

DES CD/MUSIC

TKTP MUS

NPID_TBL_NUM 0

VTRK NO

NODE

ICOG OGT

SRCH LIN

STEP

BDCT NO

ACOD 89017

TARG 01

CLEN 1

OABS

TIMR ICF 512

OGF 512

EOD 13952

DSI 34944

NRD 10112

DDL 70

ODT 4096

RGV 640

GRD 896

SFB 3



IENB 5

SST 5 0

NEDC ETH

FEDC ORG

HOLD 02 02 40

SEIZ 02 02

RGFL 02 02

CDR NO

MUS NO

TTBL 0

OHTD NO

ALRM NO

SGRP 0

ARDN NO

AACR NO












Incoming Route:
TYPE RDB

CUST 00

ROUT 0

DES BELL/DID

TKTP DID

M911_ANI NO

M911_TONE NO

NPID_TBL_NUM 0

SAT NO

RCLS EXT

VTRK NO

NODE

DTRK YES

BRIP NO

DGTP PRI

ISDN YES

MODE PRA

IFC NI2

CBCR NO

NCOS 0

SBN NO

PNI 00000

NCNA YES

NCRD YES

CHTY BCH

CPFXS YES

CPUB OFF

DAPC NO

BCOT 0

INTC NO

DSEL VCE

PTYP PRI

AUTO NO

DNIS NO

DCDR NO

ICOG IAO

RANX NO

SRCH LIN

TRMB YES

STEP

ACOD 89000

TCPP NO

PII NO

TARG 01

CLEN 1

BILN NO

OABS

INST

IDC NO

DCNO 1 *

NDNO 1

DEXT NO

ICIS YES

TIMR ICF 512

OGF 512

EOD 13952

NRD 10112

DDL 70

ODT 4096

RGV 640

FLH 510

GRD 896

SFB 3





PAGE 002



NBS 2048

NBL 4096



IENB 5

VSS 0

VGD 6

DRNG NO

CDR YES

INC YES

LAST YES

QREC NO

OAL YES

AIA YES

OAN YES

OPD YES

CDRX NO

NATL YES

VRAT NO

MUS YES

MRT 17

RACD NO

EQAR NO

FRL 0 0

FRL 1 0

FRL 2 0

FRL 3 0

FRL 4 0

FRL 5 0

FRL 6 0

FRL 7 0

OHQ NO

OHQT 00

TDET NO

TTBL 0

ATAN NO

PLEV 2

MCTS NO

ALRM NO

ART 0

SGRP 0

ARDN NO

AACR NO








Music Trunks:

DES MUS1

TN 004 0 00 01

TYPE MUS

CUST 0

XTRK EXUT

TIMP 600

BIMP 600

AUTO_BIMP NO

RTMB 17 1

CFLP 1

DATE 10 OCT 2007



DES MUS2

TN 044 0 00 00

TYPE MUS

CUST 0

XTRK EXUT

TIMP 600

BIMP 600

AUTO_BIMP NO

RTMB 17 2

CFLP 33

DATE 10 OCT 2007



DES MUS3

TN 068 1 00 00

TYPE MUS

CUST 0

XTRK EXUT

TIMP 600

BIMP 600

AUTO_BIMP NO

RTMB 17 3

CFLP 65

DATE 10 OCT 2007






Any help would be greatly appreciated.

Thanks,
Alex

 

[thattekguy]

Try changing the MUS route to IAO at the ICOG prompt.

 

[Goose1072]

I would have to take it out and re build it, I'll try it anyway.

 

[mikeyb123]

you don't have to take out the out to change the icog

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[Goose1072]

It doesn't let you change ICOG prompt in the Music Route, You have to out the route and re build it. Goes to show you how much you know. Give it a try and see how stupid you feel now!

I was able to fix the problem after starting from scratch, my problem was the cross connect going to one of my trunks 068 1 00 00 was loose, Hate 110 block they are really bad and couldn't even tell that it was off.

Thanks for your help thattekguy,

Alex

 

[MagnaRGP]

Perhaps you should step out of the glass house prior to throwing a stone....failing to re-verify wiring is a rookie mistake. Look how much extra work you had to go through and your solution was completely unrelated to what you thought the problem was.

Don't be dissing someone because he offered an opinion. NO one here is perfect nor knows EVERYTHING ('cept maybe JP) and will make mistakes.

 

[bigindian65]

Also, this is his "footer", he did not type it just for you..........

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[Goose1072]

Yes, wiring is a rookie mistake but the wiring was checked prior to all this and Nortel has had related problems with music on hold. They have a patch out for it. I'm dissing him because of the "It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you." comment left by him and not the advise. I also don't think it's his footer and if it is I apologize for my comment.

Alex

 

[Johnthephoneguy]

It is his footer and on other posts, it wasnt meant personal to you, before anyway.

If the wiring was previously checked how did it turn out to be the cause of the issue at hand?

You come here asking for help and then get an attitude with people helping you?

No one has 100% right answers 100% of the time. JP is the closest though! 99.9% right 99.9% of the time!

JohnThePhoneGuy

"If I can't fix it, it's not broke!