Music on Hold not working on 81C group 0 Shelf 0?

[cwilken]

I’m having the following problem on my 81C. It doesn’t want to swap from CPU 1 to CPU 0 (Error Messages

SRPT095 HIRM: cnip 0 9 1 on the remote side 0 is Out Of Service. SRPT026 HB: Remote side health change: 24.
SRPT026 HB: Remote side health change: 26. SRPT096 HIRM: cnip 0 9 1 on the remote side 0 is In Service.
SRPT026 HB: Remote side health change: 24
SRPT026 HB: Remote side health change: 26

In the beginning I didn’t have any problems with this but for the last couple of days; I’m having music on hold problems. When someone on group 0shelf 0, say loop 32 phones an IVR internally the IVR plays when all the agents are logged in and busy, you are suppose to receive music but with no luck. When the number is dialed from externally the music on holds work fine.

When you phone the switchboard also on the same group and they put you on hold no music. But when you phone from group 1 shelf 1 all is working fine.
I’m looking to replace the Conf/TDS and Peripheral Signaling cards. But are not sure if this is going to solve my problem. Any Ideas?

 

[johnpoole]

ld 137
stat

you've got a major problem.. use ld 135 and ld 137 commands to test the standby cpu/cmdu and cni's... the internal moh may just be a bad trunk card.. ld 20 prt mus, you will see one mus trunk in that group. each group gets internal moh from a physical trunk in the group, unless your using a miran music source.. your one card away from not having a switch... not time to panic, but close

john poole
bellsouth business
columbia,sc

 

[cwilken]

Please find the ld 137 stat
>ld 137
CIOD000
.stat
CMDU 1 ENABLED (ACTIVE)
CMDU 0 ENABLED (STANDBY)
RDUN ENABLED
ELNK ENABLED (In-service)
SDEV 1 OK (KC VALID)
.

I did some test and the problem whith the MOH only seems to be internal.This seems to be happening only on the network shelf group 1 shelf 0 and group 1 shelf 1. No error messages apear and every thing else seems to be working fine.

 

[dlesap]

Give a print of STAT HEALTH in LD 135

 

[johnpoole]

remote side 0 is Out Of Service. SRPT026 HB: Remote side health change: 24.

that's the line that pulled my chain.. back to the issue at hand, is your music source miran or analog trunks.. ld 20 prt mus return, and test the mus trunks for the groups in trouble.. does the mus problem remain when you scpu.. the cni at 1 and 9 could be both problems.. if you have a spare i would replace it.

john poole
bellsouth business
columbia,sc

 

[Chriswilken]

That is one of my problems is that the CPU doesn’t want to swap. I’m using Analogue trunks. The weird thing is that the main core’s one Fiber remote IPE on core 1 and on IPE on core 0 works with no problems. When I’m dialing the ACOD for the music route from one of the working loops it works fine. But when I’m dialing the ACOD from one of the faulty loop I’m getting engage tone. Attached is what is happing

TN 032 0 08 11
KEY 0 SCR MARP ACTIVE TN 032 0 08 11
ORIG 032 0 08 11 0 SCR MARP 0 7232 2616
TERM NONE
TDTN 46 SLOT 13 PTY SLOT 13
DIAL DN 19824
MAIN_PM REOR
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 11 2460

This one above doesn’t work when I’m dialing the access code.

The one below works fine.

TN 024 0 03 09
KEY 0 SCR MARP ACTIVE TN 024 0 03 09
ORIG 024 0 03 09 0 SCR MARP 0 8004 2616
TERM 015 MU_CONF
DIAL DN 19824
MAIN_PM MUSIC
TALKSLOT ORIG 16 TERM 14
EES_DATA:
NONE
QUEU 128
CALL ID 11 2200


Loop 24 and loop 32 share the same IPE shelf. Can this be a Configuration Problem?

 

[GHTROUT]

As johnpoole posted in his initial reply, each network groups requires a MOH TN in your scenario - Loop 24 is Group 0 and 32 is group 1 (from your TRAC example). List the trunks in the music route and see if one is in Loop 32 or above. If so, enable or listen to the wire for music.

The reason you are hearing it on trunks is probably because they are in group 0....the group with the working music trunk.

I am not sure you have this....but anything you can do to keep music from internal station to station calls will increase the love from your users. Nobody ever said "I wish I heard music when I was calling accross the floor or down to the mail room" - it generally just happens when it is installed by someone who responds YES to MUS in customer data, not realizing MOH on trunks does not depend on MUS in the CDB

~
Gene of

http://www.GHTROUT.com

~

 

[johnpoole]

decent trace, we believe it's broke. now prt a mus trunk in that loop and check it with a butt set

john poole
bellsouth business
columbia,sc

 

[Chriswilken]

I got the MOH to work on all the loops. Except on my attendant consoles. I’m using 2250 consoles, when they put you on hold there is silence I’m even having a problem dialing my route access code from them.

Attached are the current configurations

REQ prt
TYPE cequ

CEQU
MPED 8D
TERM
REMO
TERD 020 021
REMD
TERQ N156
REMQ
SUPL 024 032 N056 N096
SUPC
SUPF 004 036 040 048
DDCS
DTCS
XCT 014 030 046 060
TDS * 014 * 030 * 046 * 060
CONF * 015 * 031 * 047 * 061
MFSD * 014 * 030 * 046 * 060
PRI2 012 013 016 017
018 019 022 023
028 029
APVL
DTI2
MISP
EXT0 3PE
CNI 009 000 000
CNI 009 001 001
EXT1 3PE
CNI 009 000 000
CNI 009 001 001
MCFN 256 MB

REQ: prt
TYPE: 2250
TN
CUST
DATE
PAGE


TN 040 0 00 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 040 0 00 01
ANUM 02
IADN
ALPD NO
SSU 0001
ICDR ICDA
ABAN ABDD
CPND CNDA
AADN
DNDI DNDD
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 BKI
KEY 03 DDL
KEY 04 SECL
KEY 05 RDL
KEY 06 ADL 8404050
KEY 07 MTM
KEY 08 MDT
KEY 09 DCW
KEY 10 PRG
KEY 11 SSC 0001
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16 DPS
KEY 17
KEY 18
KEY 19
DATE 3 DEC 2005

TYPE: rdb
CUST 0
ROUT 21

TYPE RDB
CUST 00
ROUT 21
DES MUS_JHB
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 19821
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GTO 896
GTI 896
SFB 3

IENB 5
SST 5 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
NATL YES
CFWR NO
IDOP NO
MUS NO
PANS YES
TTBL 0
OHTD NO
ALRM NO
TIDY 19821 21
SGRP 0
AACR NO

ld 20
REQ: prt
TYPE: mus
TN
CUST
DATE
PAGE

DES TEST
TN 024 0 04 02
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 21 2
CFLP 47
DATE 24 FEB 2006

DES MUS_JHB
TN 032 0 13 01
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 21 1
CFLP 15
DATE NO DATE

REQ: prt
TYPE: cdb
CUST 0

TYPE CDB
CUST 00
AML_DATA
OPT DNI
VSID
GP02
GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ATT_DATA
OPT ABDA AHA BBIN BIXA BLA BOHD DNCA DRE
DNI DRE FACA IC2 XTG IDP XLF XBL
FKA MCTD NCD CUI MWUD LOD PSD RECA
REA SYD SLD SIAA THPA ATDA
ATDN 9
NCOS 0
CWUP YES
CWCL 0 0
CWTM 0 0
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAA
SACP NO
ABDN NO
IRFR NO
XRFR NO
ADHT 0
AFNT 0
AFBT 0
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 CFN
ICI 02 RLL
ICI 03 DL0
ICI 04 INT CFB
ICI 05 LCT
ICI 06 IEN
ICI 07
ICI 08 CA1
ICI 09
ICI 10
ICI 11
ICI 12
ICI 13
ICI 14


PAGE 002

ICI 15
ICI 16
ICI 17
ICI 18
ICI 19
RICI
AWU_DATA
AWU NO
CCS_DATA
CCRS SRE
ECC1 UNR
ECC2 UNR
CNCS 0
PELK NO
CDR_DATA
CDR YES
IMPH NO
OMPH NO
AXID YES
TRCR YES
CDPR YES
ECDR NO
BDI NO
OTCR NO
PORT 2
CNI DGTS
BCAP NO
CHLN 0
FCAF NO
FCR_DATA
NFCR YES
MAXT 10
OCB1 255
OCB2 255
OCB3 255
IDCA YES
DCMX 100
FFC_DATA
CCRS SRE
SCPL 4
SBUP YES
FFCS NO
STRL 0
STRG
ADLD 0
DFLT_SCPW NO
FTR_DATA
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT ABDA AHA BBIN BIXA BLA BOHD CFO CFRA
COX CPA CTA DBA DNCA DNI DSX DRE
DSTD FACA HTU HVD XBL IC2 IDP XLF
IHA XTG FKA LOD LRA MCI MCTD CUI
MWUD NCD PCMA PSD PVCA RECA REA RNA
RTR RTD ROX SBD SDDE SIAA SLD SYD
THPA TTAA VOBA CWRA HLPD HRLD
CXOD BWTD
DGRP 0
IRNG NO
PKND 1
DNDL NO
SPRE 199
LINK NO
PREO 0


PAGE 003

BPSS NO
SRCD 0000
EEST NO
EESD NO
TTBL 0
MUS YES
MUSR 21
HCC NO
ALDN
RECD NO
PORT 0
TFDR NO
RPA NO
MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 000
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA OFF
TPDN
BFS_CFW YES
ICP_DATA
ICP NO
IMS_DATA
IMS YES
SAMM NO
IMA YES
APL NONE
UST NO
APL NONE
UMG NO
APL NONE
INT_DATA
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP


PAGE 004

NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
MVFO OVF OVF OVF ATN
MFVN OVF OVF OVF ATN
MFCG OVF OVF OVF ATN
LCKT BSY BSY BSY BSY
RCLE ATN OVF ATN ATN
CONG OVF
DLT OVF
LLT OVF
DNDT BSY
LDN_DATA
OPT XLDN
DLDN NO
LDN0 7002
LDN1
LDN2
LDN3
LDN4
LDN5
ICI 00 LD0
ICI 01 CFN
ICI 02 RLL
ICI 03 DL0
ICI 04 INT CFB
ICI 05 LCT
ICI 06 IEN
ICI 07
ICI 08 CA1
ICI 09
ICI 10
ICI 11
ICI 12
ICI 13
ICI 14
ICI 15
ICI 16
ICI 17
ICI 18
ICI 19
MON_DATA
USBM NO
MPO_DATA
FMOP
RGNA STD STD
AOCS DIS ATN
RCY1 06
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
AFCO NO
ACNS NO
NET_DATA


PAGE 005

OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 0
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC 11
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
TIDM NO
DASC
ROPT NRO
DITI YES
TRNX YES
EXTT YES
FTOP FRES
APAD 0 0
VNR NO
NIT 8
NAS_ATCL YES
NAS_ACTV NO
FOPT 14
CNDN
CNAT
CNIP YES
DMWM NO
MWNS NO
CNTC
NATC
INTC
NIT_DATA
NIT1 7700
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
RPNS NO
ENS NO
OAS_DATA
ODN0
ODN1
ODN2
ODN3
ODN4
ODN5
ODN6
ODN7
ODN8


PAGE 006

ODN9
ASTM 30
HDOPT 0
HDTM 30
RDR_DATA
OPT CFO CFRA DSTD PVCA CWRA MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN 16
CFN0 4
CFN1 5
CFN2 6
DFN0 4
DFN1 5
DFN2 6
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROX
RICI
TIM_DATA
FLSH 45 896
PHDT 30
DIND 30 32 30
DIDT 14 16 14
LDTT 6
DLAT 0
BOTO 14
DBRC 60
RTIM 30 30 30
ATIM 0
AQTT 30
ADLD 0
AFNT 0
NFNA 0
ADHT 0
HWTT 300
NIT 8
FOPT 14
TST_DATA




Chris Wilken
Business Connexion
South Africa,JHB

 

[GHTROUT]

Did they press the hold key? (I see they have Auto-hold, but I am not sure that performs the same hold) The attendant generally only uses Hold when they need to answer callers in the queue (that have waited a long time without any answer)

For those who don't know, it works like this: Press Loop Key, say One moment please", press Hold, Press RLS, Hear buzz, press next Loop Key, say One moment please", press Hold, Press Rls, go back to first Loop Key and assist them

I believe the only caller to the attn that will hear music is one put on true Hold

Dialing the music route from the console

Try this? Press Barge In, Press Idle Loop Key, Dial 198212 then press #



Gene of

http://www.GHTROUT.com