Music on Hold for Release 9?

[JackJFrank]

Hello,

Does anyone know how will release 9 affect music on hold?
Currently Release 8.1 only allows for a 90 second wav file to be loaded onto the control unit.
Avaya would make me very happy if they increase the time length of the Music on Hold file.
Avaya in case you are listening, please make it 90 minutes long, instead of 90 seconds.

Yes, I know there are other methods to add music on hold which are longer than 90 seconds.
But, all of them are a pain in the neck to us. What I like about the system wave file is that there are less devices to worry about, and its more reliable.

This is my third Avaya PBX in the past 10 years and all of them have given me problems with music on hold.
I like the option that IP Office has of loading a file, its just that it is too short.

I'm also aware that the server option allows for a longer music on hold file.
But, moving to the server edition would be a major change, which is not a good option at the moment.

Jack

 

[amriddle01]

No change, still 90 secs

 

[JackJFrank]

Thanks for the quick response, even though its not wanted :-(

 

[AACon]

With the memory limitation of the IPO, anything longer than 90 seconds would probably kill it. We've run into this same issue, and someone just ends up coughing up the cash for a magic on hold. They load their music onto the thumb drive, and bam, done.

-Austin
ACE: Implement IP Office

 

[JackJFrank]

Thanks AACon,

I already have two music on hold devices, as you mentioned just load the thumb drive and go.
But, it has own set of problems. The worst problem is that occasonally they break down, and then there is NO music on hold.
My solution has been to dedicate a phone to playing music on hold forever. But, after some time we forget to check. Specially since every time the PBX is re-started the "music on hold" dedicated phone stops playing as well.

 

[AACon]

Put a sound card in the system running voicemail pro. Load the 90 minute wav (or mp3) file onto the server. Load up winamp/foobar/whatever, put the file on repeat, pipe it from the server out the sound card into the ip office. Should never stop unless voicemail is down, or you accidently close the app (but that's on you!). Just make sure you turn off all windows noises.

-Austin
ACE: Implement IP Office

 

[soflaphoneguy]

Videolan's VLC will run as a Windows service, so that would stop fears about closing the application. YOu still get the annoying Avaya do-do-do noise when you open manager....

I bought a Raspberry Pi to investigating using it, as some of our clients want the music on hold changed remotely, but haven't gotten around to it yet.

 

[tlpeter]

That Avaya branding can be turned off by muting it from the sound controller.


BAZINGA!

I'm not insane, my mother had me tested!

 

[VedumPer]

For some reasons my consultant only managed to make our MOH-song lasting 30 seconds (the file is several minutes from the beginning)

 

[amriddle01]

It's either,

A- You have a 400 not a 500 chassis
B- They are idiots

 

[ipohead]

"New Post AACon (Programmer) "Put a sound card in the system running voicemail pro"

So simple that I've overlooked this before. There are also USB soundcards around which would save opening up a server.

Or you could plug in a radio - and see how long before the copyright police come knocking at the door

 

[pmcook]

I use digital audio sources from iHold or Music on Hold and they last for years. I doubt the most expensive one was 300 bucks. You just do not need so much memory. 32 MB is all I have ever used and that is a full half hour. If you are keeping people on hold longer than that you are doing something wrong.

 

[holdmusic34]

Agreed. SME phone systems are not music players and nor should they need to be.
By using different players and methods the risk is spread over Avaya customers because not all customers are using the same player.
The recent UC module is a good example of what could happen.

it's just not economically viable

 

[pmcook]

Some of my clients have just handed me an old iPod and say "hook this up." They have like 2000 songs on it. I put it on shuffle and away they go. I have heard that RIAA will send a cease and desist letter if hey find out.

 

[amriddle01]

You can buy a licence to allow copyrighted material to be played (in most countries), the cost depends on the number of lines/channels it's played on

 

[Gunnaro]

I received info from TONO (equivalent to RIAA), stating that the fee is based on the amount of lines/channels you potentially can play MoH. They just pull the numbers from the providers and bill you, and that really sucks if you have a backup line.

There are some loop holes though. If in Europe (with some exceptions for France) the last surviving composer/artist has been dead for more than 70 years, music is free of charge. Same goes for Canada and South Africa after 50 years, and US 70/90/95 years (depending on when the music was first played public.)

Plenty of classic music that fits in here, and Canada/S.A. can already play some of the oldies goldies

Kind regards

Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem