I am struggling to find how we can get our Call Pickup groups to be able to grab a call from a second or third line. If we have a user talking on line 1 and someone else calls, the Call Pickup does not work unless line 1 is put on hold first? Is there a setting that controls this to where if I am on the phone and someone else tries to call me that another handset can still use the Call Pickup button?
Thanks!
Thanks!