Hi,
I'm the new IT guy here and am just starting to dive into the IP Office. Nice system.
We're having a few issues that I can't seem to figure out, since I'm not a phone guy really. I know enough to be dangerous.
Background:
Standalone IP Office 500 just upgraded to 4.2.4 from 4.0.something.
11 analog lines
No IP anything on the network (phones or lines)
8 Avaya 5410 digital stations
We are occasionally getting the following [Waiting_For_Line]:
67640612mS CMARS: LINE ep Received: CMReleaseComp - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
67640613mS CMCallEvt: 0.1481.0 -1 Alog Trunk:13: StateChange: END=X CMCSOffering->CMCSDelete
67640614mS CMARS: Target: Short_Code: N; - Line_Group_ID: 0 has been set to: CMARS_OUTOFSERVICE
67640614mS CMCallEvt: 0.1480.0 129 ARS for Main: StateChange: END=B CMCSOverlapRecv->CMCSAccept
67640614mS CMCallEvt: 0.1478.0 129 Jodi.0: StateChange: END=A CMCSDialling->CMCSRingBack
67640615mS CMExtnEvt: v=6 State, new=Alerting old=Dialling,0,0,Jodi
67640615mS CMExtnTx: v=206, p1=0
CMProgress
Line: type=DigitalExtn 3 Call: lid=0 id=1478 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 17/09/08 08:19
-----------------------------
In System Status, I'm now getting:
Attempt to use a feature for which no license is installed. License type: Conferencing Center
No free channels were available: Outgoing group ID: 0
----------------------------
I'm also trying to create a second incoming call route. Analog Lines 1-4 and 9-12 are in group 0,0 (incoming, outgoing). They are picked up by AA:AutoAA and everything is great with them.
I added 3 more analog lines for our billing department (13-15). They are definied in group 1,0 (incoming,outgoing). (I want incoming calls routed to a new billing AA, but all outgoing calls to use any available line.
Lines are enabled, created the new AA Billing Group.
Created a new Incoming Route: Line group ID 1 go to go destination AA Billing Group. However the AA never picks up.
2 of the 3 analog lines I just connected are giving an error of Loop Current was not detected. I assume this is an issue with the carier's hardware?
Any light you can shed on this is appreciated.
I'm the new IT guy here and am just starting to dive into the IP Office. Nice system.
We're having a few issues that I can't seem to figure out, since I'm not a phone guy really. I know enough to be dangerous.
Background:
Standalone IP Office 500 just upgraded to 4.2.4 from 4.0.something.
11 analog lines
No IP anything on the network (phones or lines)
8 Avaya 5410 digital stations
We are occasionally getting the following [Waiting_For_Line]:
67640612mS CMARS: LINE ep Received: CMReleaseComp - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
67640613mS CMCallEvt: 0.1481.0 -1 Alog Trunk:13: StateChange: END=X CMCSOffering->CMCSDelete
67640614mS CMARS: Target: Short_Code: N; - Line_Group_ID: 0 has been set to: CMARS_OUTOFSERVICE
67640614mS CMCallEvt: 0.1480.0 129 ARS for Main: StateChange: END=B CMCSOverlapRecv->CMCSAccept
67640614mS CMCallEvt: 0.1478.0 129 Jodi.0: StateChange: END=A CMCSDialling->CMCSRingBack
67640615mS CMExtnEvt: v=6 State, new=Alerting old=Dialling,0,0,Jodi
67640615mS CMExtnTx: v=206, p1=0
CMProgress
Line: type=DigitalExtn 3 Call: lid=0 id=1478 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 17/09/08 08:19
-----------------------------
In System Status, I'm now getting:
Attempt to use a feature for which no license is installed. License type: Conferencing Center
No free channels were available: Outgoing group ID: 0
----------------------------
I'm also trying to create a second incoming call route. Analog Lines 1-4 and 9-12 are in group 0,0 (incoming, outgoing). They are picked up by AA:AutoAA and everything is great with them.
I added 3 more analog lines for our billing department (13-15). They are definied in group 1,0 (incoming,outgoing). (I want incoming calls routed to a new billing AA, but all outgoing calls to use any available line.
Lines are enabled, created the new AA Billing Group.
Created a new Incoming Route: Line group ID 1 go to go destination AA Billing Group. However the AA never picks up.
2 of the 3 analog lines I just connected are giving an error of Loop Current was not detected. I assume this is an issue with the carier's hardware?
Any light you can shed on this is appreciated.