Multiple greetings embedded voicemail 3

[Draeus]

Hi all,

I have a customer who is using IP Office 500v2 r8.1. They don't have VMPro, just embedded. They are wanting to have multiple greetings for a huntgroup. Basically the main everyday one. One for when they are in meetings, one for holidays, etc. I know with VMPro that is a built in feature with nothing extra required. I also know it is not an option for embedded. But I am trying to find a solution anyway.

My thought was maybe I could make multiple huntgroups and then night service them from one to the other. A little convoluted, but worth a shot. So there is the main group, then groups 1, 2 and 3. Set voicemail prompts in 1, 2, and 3. Have them each night service to the next group. Then set buttons on the phone to turn the night service on and off to each group. I was worried that it would default back to the main group voicemail, though, and it did. Bummer deal.

So my next thought is should I do a night service and turn voicemail for the huntgroup off for each group in line? So turn on night service for the main group and turn off voicemail for the main group and it should roll to group 1 and leave the voicemail there? Would that work?

Is there any way to just set a short code so that they could push a button and the incoming call route would change from Main to 1 or 2 or 3? If not, wouldn't that be cool?

Anyone have any other ideas that might accommodate what they are trying to do?

Thanks!

 

[Telecomboy]

The best you are going to get is a day, night, and a holiday out of embedded without getting too tricky. Set the overflow for the day AA, the night service group for the night AA, and the out of service group for the holiday AA.

 

[Draeus]

Oh, forgot to mention they wanted it to be a more personable experience, so they are not using the auto attendant. With VMPro, would have been easy to direct calls to the phones during the day and then to an auto attendant at night. I didn't see an easy way of doing that with the embedded auto attendant, so they never bothered with it.

Good call, though

 

[Telecomboy]

You can do time of day routing with incoming call routes.

 

[Draeus]

Ah yeah. That fixes the auto attendant coming on at night and calls going directly to them during the day. Hadn't ever needed to use that with VMPro, so never really looked at it. Right on.

Ok, so then back to your first post. The calls come in and go to a group (whether through the auto attendant or directly). I make a, say, holiday auto attendant that directs directly to a holiday huntgroup. Can't be doing this with time profiles because they need to be set as needed. So you're saying make the Out Of Service fallback go to the Holiday AA which goes to the holiday huntgroup and, bam, if they are out of service, people are getting a holiday message. Makes sense. But in the dropdown for fallback groups, it only shows other huntgroups. Not AA options. How do you deliver the caller back to an auto attendant when you put the group out of service?

 

[derfloh]

Create a sequential hunt group 'Holiday'. Create a Phantom user 'ToHolidayAA' and make it the only member of the group. Create a short code pointing at the AA. Forward the Phantom user unconditional to the short code and enable 'forward hunt group calls'.

 

[Draeus]

Awesomeness, thanks guys!

 

[IPGuru]

alos remember that short codes can be added as fallback destinations in V9.1 so phantom users are not always required.



Do things on the cheap & it will cost you dear

 

[derfloh]

That's the easier way...

 

[Draeus]

Haven't had the opportunity to play with anything past 8.1 yet. Looking forward to it when I get the chance.

 

[derfloh]

Install IPO Anywhere to play around.