is there a limit on how many times a call can go to cover? They WANT the calls to continuously loop. If no one is available in queue, goes to coverage point 1 (a cell phone, rings 3 times) point 2 (next cell phone,rings 3 times, then BACK to original VDN and starts all over. It will go thru the process successfully 3 times and on the 3rd time entering the vector after MOH it forces a disconnect. ty
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I think they are setting it up as a failure point anyway....they are waiting 3 minutes each time, so they are assuming a caller MIGHT wait 9 minutes (these are internal truckers callers from OTR), but personally I told them it was a ridiculous parameter to begin with. As it stands right now, no changes to what I told them, and if someone is desperate enough to wait 9 minutes+, it will disconnect. However, I can change that 3 minute wait step to 15 seconds, and it still disconnects after coming back in the 3rd time, so it must be a parameter of sort saying this call can no longer be handled, it's in a loop or something???? I just started here and am trying to clean up all of their vectors and this one they probably didn't know was never working in the first place.
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