MS Exchange Brick Level backups

[TheMisio]

Hi All,

I have been implementing a brick level backups for our organisation. It seems to have been working just fine, apart from the agent not being able to read a few mailboxes from time to time. I usually get the following error message when a particular mailbox cannot be backed up:

“[JobID:855 (HOSTNAME) Inc Brick Level] E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\User, Name [u.name], EC=EXCH Exchange Agent -- (2529) \"Fail to Open Information Store\".)”

Does any one know why this happens? Most of the mailboxes are being backed up without any problems.
I use BrightStor ArcServe Backup 11.5

Regards,

Michael

 

[papushka]

Hi,

Check if the mailbox is hidden or disabled.

 

[georgedschneider]

I use to have the same probelm. This occurs when you attempt to backup a mailbox that is disabled at least in my case that is. Are your mailboxes disabled? If they are disabled I had to assign the selg group the associated external acount and full mailbox rights (which I believe is required if you assign the associate external account. Below is the link to the knowledge base Article off the CA site.

http://supportconnect.ca.com/sc/kb/...&docid=396879&bypass=yes&fromscreen=kbresults

 

[TheMisio]

Hi,

Thanks guys for your replies. Both of you are correct. I've checked the status of the accounts associated with the mailboxes. The accounts have been disabled.

Thanks a lot again.

Michael