Move / Switch station qeustion 1

[KenNECIVSIPS]

We have 2 locations, one with an IVS2 and one with an IPS.

In order to move a user from one desk to the next, we have to physically pull wires and punch them down in another place. This gets very tedious, as our business requires people to move quite a bit. Note: they are moving within the same location, not between the two buildings.

I have asked our vendor why we can't use MatWorx' move / switch features, or another way. It would save a LOT of time. The answer came back simply that "It doesnt work" Can anyone clarify this? Why can;t we switch a station all through software, instead of re-punching down stations every time there needs to be a move?

Thanks!

 

[Fixin]

Install matworx version 8.0.0 This has a station swap program in it. I don't think it will work on the old IVS's but should work with IVS2's and IPS's

 

[dontworx]

You can set up set swapping, but you will grt your ports all mixed up coming out of the system. Set swapping is good for when people wan't to temporarilly move somewhere then move back.

 

[dmen]

I just came from a training course last month at NEC and the instructor (who happens to be tech support as well) said that in order to do a swap without moving wires, you have completely wipe out the station information. He said that if you just assign the station to a new LEN, other information in the switch has ties to the old LEN which is the cause for the corruption. I face the same situation where we have a lot of moves and it looks like I'm stuck with moving jumpers.

DMen

 

[OzzieGeorge]

First things first some of your versions may be a little different to ours so check what you read before making any critical changes.

If you are assigning extension numbers using command 10 or possibly 14 on very new systems then you can swap numbers without causing corruption. However you have to appreciate what changes. When you assign an extension number to a multiline key it is stored by len rather than number so when you swap numbers in software the key will swap numbers. The same goes for call pickup groups and hunting groups. There are other subtle things to watch out for like what memory allocation they end up with for speed dials and names that may have been programmed but some of these changes can be advantageous as the extension number moving into an area may want to replace the one moving out in such things as pickup and hunting groups.

If you have lots of changes to do try getting used to mach script editor in matworks. If you know what you are doing you can use it to list up all the items you need to change then using find and replace in excel (saved as a .csv file)you can create a script to pump the changes back in

 

[dontworx]

When I said set swapping swapping I should have been more specific. Their is a feature called set relocation. I have used it before it is pretty cool. you punch in a code and you can instantly bring your set right to where you are at. It swaps the two sets. The problem is that if you dont swap back your LEN numbers won't match up right.

 

[KenNECIVSIPS]

Wow,

What an obvious flaw in the system. Coming from another company using Definity, moves were a non-event. Somebody needed to move, you turn off their phone at one desk and turn it on at the new desk. Managers could do it using a special password we gave them, and it was simple.

With this system I will never be able to go out of town for the weekend, unless I train someone to move wires, give them a key to our server/phone room, and pray that they dont go haywire on the equipment.

 

[dontworx]

why don't you just run some feeds up on to a patch panel so that you can just move extensions via patch cable? Just a suggestion.

 

[KenNECIVSIPS]

Thats what we have, but with 350 stations, it gets hairy...

 

[dontworx]

NEC now offers the MA4000 for the IPS. It is the management GUI used on the sv7000. You might wan't to look into that. I have not used it yet but it looks pretty cool. It may be just what you need.

 

[pave35]

KenNECIVSIPS
The 2000IPS has the feature you are looking for just as dontworx mentioned. It's call Set Re-location.
The supervisor goes to the station in question, dials an authorization code (password+feature code) and then the station number he/she wants this station to swap with. A second later the station will go blank and approx 2~3 seconds later come back up as the other station. No picking up and moving the station set is necessary (why I prefer this to the Definity feature).
Unfortuneately this is only available on your IPS and not your IVS2. Time for an upgrade? Swap of the MP only!
Cheers