Hello all. I have a client who is looking to get a monitoring system installed so they can monitor their agents. A majority of their calls are outbound, so the internal silent monitoring for hunt group calls will not work. In the past I have installed the Dees CM-30 unit when clients have had analog lines, but this client is on a PRI so the Dees unit will not work as is. I had a client with a Norstar MICS and PRI (like this one) that used a Dees unit for their monitoring, but the way it worked was the digital stations were cross connected to a 66 block that had power going to it, and then cross connected to the line where they went to the jack (where the phone plugged into). It turns out the 66 block with power was actually a 24 port digital to analog converter which allowed the analog Dees CM-30 unit to work. Unfortunately I really didn't think much of it at the time and since then they have shut down. Does anybody know where I can get one of these 24 port digital to analog converter units? This seems to be the most cost effective way of adding a monitoring system to an MICS with a PRI. As always, any help is greatly appreciated!
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Monitoring on a MICS with PRI
- Thread starter norteld
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curlycord
Programmer
Maybe try this:
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curlycord
=----(((((((((()----=
curlycord
try also this monitoring provider
RikRodgers
Vendor
NortelD, you mean a channel bank with a 66 block mounted on the front?
Cool idea. Wish I'd thought of it first.
Cool idea. Wish I'd thought of it first.
I had a simular set up we use for a voice recorder on our option 81 pbx I read where they would work on norstar phones too. They were made by dees communications. here is a link to the model we used.
this one is only a 4 port device and uses a 25 pair amphenal cable. not sure if they have a 24 port model.
connect your phone straight thru in series from the norstar port to the dee's port ( white/blue pair) and finally to cable feeding the phone.
You should then have an analog output on the Black/orange pair ( check wiring diagram its been a while since i actually worked on one) from the analog output you can go to any analog voice recorder The unit has some relays and power option you can use but for our situation it worked full time whenever a call was established and you started talking. and the setup was pretty simple.
T.R.
RCDD
Honest officer,I know I've been thinking but i ain't thunk yet
this one is only a 4 port device and uses a 25 pair amphenal cable. not sure if they have a 24 port model.
connect your phone straight thru in series from the norstar port to the dee's port ( white/blue pair) and finally to cable feeding the phone.
You should then have an analog output on the Black/orange pair ( check wiring diagram its been a while since i actually worked on one) from the analog output you can go to any analog voice recorder The unit has some relays and power option you can use but for our situation it worked full time whenever a call was established and you started talking. and the setup was pretty simple.
T.R.
RCDD
Honest officer,I know I've been thinking but i ain't thunk yet
I installed an Oaisys Tracer ( it records straight off the PRI, really easy to install, and the tech support did all the set-up for me. Awesome capabilites.
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