monetor a call

[slammer33]

what code or feature if any i can use or program if the custome or user want to parge in an active call to listen to the conversation the customer has MICS systems

 

[cook1082]

Is this on a hunt group? Or just a regular call.

 

[slammer33]

on a reqular call

 

[bodezutpha]

Uh, no...

-------------------
bodie

 

[RikRodgers]

Your system does have monitoring, dependant on the software level. Can you give us some specifics?

 

[hardybob]

I have also been asked by various managers about being able to monitor calls for "training" purposes. What level of software does this start on CICS and MICS?

Thanks

 

[slammer33]

the customer has MICS 6.1 software

 

[cook1082]

I think 5.0 is when monitoring a Hunt group was introduced.
A Hunt Group is a cheep ACD built into the phone system but there is an actual Call Center that can be enabled in the Call pilot VM unit that also has monitoring calls.

 

[slammer33]

but this is not a hunt group, it is a reqular call that is connect on a station( transfer call from reception)

 

[jerryreeve]

http://www.sandman.com/pdf/page109.pdf

look at the above link. you can clip it on at the blocks or set up a patch panel as shown.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[fireeater]

ya the only way to monitor a regular call without the use of hunt groups or call center is to use a third party monitoring system

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[RikRodgers]

I didn't pay attention to cook's original question. Sorry, without additonal hardware, Nortel restricts monitoring to hunt groups/ skillsets.

 

[kwtaylor]

By changing the line(s) from Auto Privacy you can accomplish this. But the manager will need to mute their phone to not be heard in the background.

 

[RikRodgers]

Yeah, a poor man's conference... Only problem with that is anyone can monitor everyone else's calls.