what code or feature if any i can use or program if the custome or user want to parge in an active call to listen to the conversation the customer has MICS systems
I have also been asked by various managers about being able to monitor calls for "training" purposes. What level of software does this start on CICS and MICS?
I think 5.0 is when monitoring a Hunt group was introduced.
A Hunt Group is a cheep ACD built into the phone system but there is an actual Call Center that can be enabled in the Call pilot VM unit that also has monitoring calls.
look at the above link. you can clip it on at the blocks or set up a patch panel as shown.
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Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
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JerryReeve
Communication Systems Int'l
com-sys.com
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