MOH in 4.0

[StevenLewis]

I no longer see local MOH in 4.0
Has anyone been informed by AVAYA if this is an error.
We have a customer with 2 distinct businesses linked via SCN and they require different MOH sources.
Any help would be appreciated.

 

[ayavauser]

You have a tick box under system that says use external MOH. This is new to v4.

cheers : )

ayavauser

 

[ayavauser]

Internal Music on Hold File
The IP Office can use an internal music on hold file that it stores in its non permanent memory. If the IP Office loses power or is restarted, the file is loaded as follows:

Following a reboot, the IP Office will try using TFTP to download a file called holdmusic.wav. The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 30 seconds.

The initial source for download is the system's configured TFTP server (System | System | TFTP Server IP Address). The default for this is a broadcast to the local subnet for any PC running a TFTP server.

Manager acts as a TFTP server while it is running. If Manager is used as the TFTP server then the holdmusic.wav file should be placed in the Manager applications working directory.

If no successful TFTP download occurs, the IP Office will automatically look for a holdmusic.wav file on the control unit's compact flash memory card if present and will download that file. (Small Office Edition, IP406 V2 and IP500 control units with IP Office 3.1 or higher)

If IP Office has not loaded a hold music file it will retry loading a hold music file approximately every five minutes.

If an internal music on hold file is downloaded, the IP Office will automatically write a copy of that file to its compact flash memory card if present. This will overwrite any existing music on hold file stored on that card. (Small Office Edition, IP406 V2 and IP500 control units with IP Office 3.1 or higher)

If an internal music on hold file is downloaded, that file is used and overrides any external music on hold source if also connected.

All the above operation can be cancelled by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

External MOH:
An external music source can be connected to the IP Office control unit. Connect a line out audio source to the 3.5mm port marked AUDIO on the back of the control unit.

If the control unit downloads an internal holdmusic.wav file, the external audio port is ignored.

The IP Office can be forced to use the external port and not download an internal music on hold file by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

Default Music on Hold Tones
On these systems; if no external source is connected, no internal music on hold file is available and Use External Music on Hold is not selected; then the system will use a default tone for music on hold. The tone used is double beep tone (425Hz repeated (0.2/0.2/0.2/3.4) seconds on/off cadence). On IP Office 3.0(50) and higher this option is only supported for the Italian locale. On IP Office 4.0 and higher this option is supported in all locales.

I would assume both units would use external source - was this ever working at both sites as different sources - are you using the internal .wav file in both exsisting locations ?

Cheers : )




ayavauser

 

[janni78]

Seen this twice now so just want to point out that the "Use External MOH" options came in 3.2

 

[sizbut]

Its one of those things that they add new in one build but then decide to add to the maintenance release of other builds happening in the same timeframe and so we end up with features that appear to have existed before the release in which they are announced which can be very confusing especially when Avaya at one point in the past 6 months had 5 build streams on the go. [breath now]

 

[tlpeter]

i had to read it 3 times before i finaly made it to the end
but you are right
sometimes i don't know if something was already there or is new or even is working at all

______________
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