MOH Dead??

[killbox]

I have 2 music sources. The 1st is on the 22nd pair of my analog card, and my 2nd is on the 23rd pair. Tenant 1 uses music source 1 and tenant 2 uses music source 2.

Music on hold isn't working?? I've tried using different pairs on the board, I've tried reprogramming it. In COR to hear music is yes, all the proper stations, trunk groups, etc. are part of the right tenant. I've tried busy and release the ports. It did work? I don't know what's wrong??

Thanks,

Killbox

 

[surplus]

Have you reseated the analog card? I don't know who else is on there as users or voicemail or how service affecting it would be, but I think you've tried all there is.

 

[PBXTech]

I don't have a partitioned Definity to remote into, but what affect does that have on the 'change system features' page 1, with the Music/Tone on hold entry? Is that entry still there? Does it let you put 'music' as an entry? What port do you specify with a partitioned switch?

dufus2506, could you copy and paste the 'cha music' screen to this thread please?

 

[surplus]

PBXTech,

I changed to partitioned awhile back and I'm familiar with where the music port was and it's gone from the system parameters features screen. The only one still there is Music or Silence on transferred calls.

 

[dufus2506]

In a tennant partitioned system you use the 'change music' command to setup your music sources. The music on hold port disappears from the system parameters page when you add tennant partitioning.

To my knowledge, you don't set them up as stations. You just put the analog port or aux trunk port in the music sources page, and then refer to them by number in the rest of the system. (Tennant pages, vectors, etc...)

Carpe dialem! (Seize the line!)

 

[dufus2506]

The music sources form looks like this:

Music Sources Page 1 of X
Source Type Port Description
1 music 01A1003 Contemporary
2 tone Tone-on-Hold
3 music 01A1004 Holiday
4 none
5 none
6 none
7 music 02B1301 Hold w/messages
8 none
9 none
10 none
11 music 02B13003 Classical
12 none
13 none
14 none
15 none


Use the 'change music' command to get to this page in tennant partitioned systems.

In older non-tennant systems where multiple music on hold sources are supported, you have attach a music source to an analog station port, program the station, and then add the music source to the announcements page. The source is then available through vector programming, but not much else. I seem to remember that, in that configuration, it also has a limitation to how many people can hear the audio source at once.

Carpe dialem! (Seize the line!)