IPO version 8.1.53
Have an issue when someone called in and after 20-30 seconds in, the MOH played across the receptionist speaker, followed by the Voicemail greeting playing on the speaker as well.
How we have it set up, after 15 seconds without being answered, the Auto-Attendant plays a breakout greeting that gives two options (transfer to another HG or leave a message on voicemail.) for two minutes. At the two minute mark without making a selection, the caller will be disconnected.
Has anyone else seen this issue before?
Have an issue when someone called in and after 20-30 seconds in, the MOH played across the receptionist speaker, followed by the Voicemail greeting playing on the speaker as well.
How we have it set up, after 15 seconds without being answered, the Auto-Attendant plays a breakout greeting that gives two options (transfer to another HG or leave a message on voicemail.) for two minutes. At the two minute mark without making a selection, the caller will be disconnected.
Has anyone else seen this issue before?