I have a 500v2 running 10.1 software and a PRI.
If a caller dials a DID associated with an extension, calls twin just fine.
If a caller tries to direct-dial from the auto-attendant, the call does not twin.
I've performed a system upgrade from 10.0 to 10.1 and it made no difference.
Can anyone help? I've been wrestling with this for weeks.
Thanks in advance.
Sam
If a caller dials a DID associated with an extension, calls twin just fine.
If a caller tries to direct-dial from the auto-attendant, the call does not twin.
I've performed a system upgrade from 10.0 to 10.1 and it made no difference.
Can anyone help? I've been wrestling with this for weeks.
Thanks in advance.
Sam