Mitell 3300 send maids room status input to smdr output 2

[gadgets906]

Attempting to enable the inputted maids status *94 and status 1-8 to be outputted through SMDR call accounting. This is a work around for a PMS system.
Presently running into a problem enabling internal smdr reporting and not sure if I am going about this the correct way.
To make it short, I would like to see any digits entered from a hotel extension, (copper analog) at the smdr port. This will allow other software to interpret the feature code and status.
Any configuration help greatly appreciated.

 

[LoopyLou]

is there no local i.e not 1888 number to call the AA?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[gadgets906]

In the NJ region all phone calls local or not are ten digits

 

[kwbMitel]

Starting to become curious if this will actually work so I will help

If you send the digits dialled out a unique route you can modify the digits that will display in the SMDR string by enclosing digits within brackets

E.g. Dialled digits

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Sorry accidental post above cut things off

918888888000 strip 8 digits then insert {1888888}8000
Will only display the digits outside of the brackets in SMDR

Additionally, if this is a system with spare analog trunk ports and spare ONS you can set up loop back trunking and dial whatever you please

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What's most important is that you realise ... There is no spoon.

 

[bobcheese]

@ kwbMitel - this is an excellent idea. but as the OP seems to have little knowledge of programming would it not be easier to enable 'report internal unanswered calls' just not be enabled in SMDR options. Then a dummy number could be called ad a report created for an unanswered internal call.

Seeems when you actually think about it there are many different ways to get this to work.

 

[kwbMitel]

Oh, I'm not conceding that this method, will work. I still think the PMS system has no way of differentiating between actual SMDR and Digits pretending to be Maid in Room codes.

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What's most important is that you realise ... There is no spoon.

 

[gadgets906]

After looking at all the work around a discussion with our software vendor we both came to the conclusion that we would add the 4th predicia and connect to port 1753 and handle the maids codes as per Mitels specification’s. Do I have the correct port identified?

 

[kwbMitel]

Can I ask why you do not want to try my suggestion of redirecting the reports to the printer port and tracking port 1754?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[gadgets906]

We have determined that the original method of reading digits as I was attempting to create is no longer enabled and the software is now looking for the maids’ status codes to be delivered by the mitel switch as formated by the switch.

Is it your opinion that we can receive both smdr and the maids’ status information simultaneously over one port and that the software should differentiate them from one another?

Thanks again, from a non-programmer.

 

[kwbMitel]

Yes, this is exactly what I have been saying in all respects.

- The PMS system cannot read SMDR as Maid In room (they have told you it can no longer do this, I say it never could but they are trying to save face)
- The PMS system can read Both if delivered in their proper formats (been there, done that, many times)
- The Formats can be combined via the Printer port
- The printer port can be read at port 1754

3 easy steps:
- Application Logical Port Assignment - Set SMDR logs to LPR1
- Application Logical Port Assignment - Set Hotel Motel logs to LPR1
- Change Precidia currently connected to Port 1752 to Port 1754

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

BTW - I think I won the Bet about whether the other method would work or not. I said not.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

I beg to differ "the original method of reading digits as I was attempting to create is no longer enabled" this doesnt mean it wouldn't have worked.

For arguments sake I believe your solution is the 'better' however, as I have always said I was purely assisting the solution in the way the OP requested.

 

[kwbMitel]

The reason I gave for it not working and the reason it does not work are exactly the same. If this is not sufficient to win the bet, I don't think you should have accepted


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What's most important is that you realise ... There is no spoon.

 

[bobcheese]

I'm confused, the OP states that the feature that WAS working is now NO LONGER ENABLED. This does not mean it doesn't work just that it has been disabled. So uless the reason you gave for it not working was because the OP was going to disable the feature then this is incorrect.

If a star is what you are after you may have one.

 

[kwbMitel]

Sorry Bobcheese, it was a friendly bet and it was not my intent to offend as now seems the case.

I truely believe that what the OP asked for and what you understood are not the same. I have never seen a PMS system that can do what you were attempting to do. I highly doubt it was ever able to do it and chalked up the misperception to communication error. You've invited me to reread the the original post previously. I now invite you to do the same. Changing the nature and format of the feature was never part of the request.

I am not a karma hog. I rarely if ever ask for stars as those given freely mean so much more. I do have a bit of an ego sometimes and can be quite stubborn when I know I'm right. I tried a different approach this time and it backfired.

I will look for opportunities to even the score. Keep up the good work. Remember we're all volunteers here.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

kwbMitel, no offence taken. I neither have seen a PMS system do what the OP was stating it was doing (nor do i really see the need for it to do what was requested when there are other alternatives) however, since the OP was asking, and reported that it worked for checked in rooms then I assumed that the hard work had been done and attempted to assist.

Your advice & guidance is much appreciated in this forum by me and others.

Another star provided (freely given)

 

[gadgets906]

have taken your advice and assigned both smdr and hotel logs to LPR1, smdr is working fine, however when inputting hotel maids codes nothing seems to be flowing into precidia Com1. Using serial monitoring software to read data can see smdr but nothing appears when maid codes are entered in rooms. Do I need to enable Hotel motel report log or something more?

 

[gadgets906]

I It is always something, in speaking further with software developer on PMS, I have been told for whatever reason their PMS software is listening on port 15373 the PMS port for the Maids status?
Question, can we create a logical port for 15373 and assign it to Hotel Motel Logs and if so will it cause any conflicts?

 

[kwbMitel]

This is a problem.

15373 is used for ACD real time events and can never be used for anything else.

I thought you had said they were using precidia IPockets to convert IP to Rs232

If they are directly connecting via IP to 15373 then they need to change to the correct port of 1753

Below are the streaming ports from the 3300. these cannot be changed.
[tt]Logs Output Socket Number

Software Logs = 1750
Maintenance Logs = 1751
SMDR = 1752
Hotel Logs = 1753
LPR1 (printer port) = 1754
ACD Real Time Event = 15373[/tt]

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What's most important is that you realise ... There is no spoon.

 

[bobcheese]

@kwbmitel are you positive room status is posted to hotel logs? I thought they were sent to pms bi-directional link and appear as an STS<x> x being the single digit entered after the room status FAC